Customer Success Engineer (Singapore)

Deepgram
India, Singapore
Workplace: RemoteFull timeUSD 150,000 - 195,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Collaboration","Problem-solving","Stakeholder management","Data-driven decision making"]

Customer Success Engineer in APAC leads technical enablement and adoption for enterprise customers, owning the full lifecycle from onboarding to expansion, while aligning Deepgram’s APIs and AI capabilities with client business outcomes and driving growth through technically grounded partnerships.

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FursaFursa
Deepgram
Deepgram
7 months ago

Customer Success Engineer (Singapore)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Customer Success Engineer in APAC leads technical enablement and adoption for enterprise customers, owning the full lifecycle from onboarding to expansion, while aligning Deepgram’s APIs and AI capabilities with client business outcomes and driving growth through technically grounded partnerships.
Location: India, Singapore
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Act as a technical expert and strategic advisor to enterprise customers, engaging directly with developers, engineers, and executives to align business goals with technical solutions.
  • •Build, nurture, and sustain customer relationships across all personas interacting with Deepgram (from developers, program managers to CIOs, CTOs, and other C-level stakeholders).
  • •Conduct regular on-site visits with customers to partner closely, work hands-on to drive adoption, and actively embed Deepgram into their workflows. Frequent travel may be required.
  • •Own and manage the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy.
  • •Track, analyze, and report on key performance indicators (adoption, usage, health, satisfaction, expansion, and overall revenue impact).
Travel: Medium travel

Pay and Benefits

Salary: USD 150,000 - 195,000 annually
Equity and Bonus:Equity
Perks:Paid Leave401kLearning StipendHome OfficeWellness StipendParental Leave

Key Requirements

  • •7–10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success (with strong technical focus) at API-driven technology companies
  • •Hands-on experience with running product demos, POCs, or technical workshops with enterprise customers
  • •Demonstrated success identifying expansions, cross-sell, and upsell opportunities in complex enterprise accounts
  • •Strong technical aptitude: able to discuss APIs, developer workflows, and troubleshoot basic L1-style support questions
  • •Experience engaging across technical teams (developers, architects, support) and executive buyers (CIO, CTO, VP Engineering, etc.)
Experience:AIEnterprise softwareAPI-driven technology
Skills:CommunicationCollaborationProblem-solvingStakeholder managementData-driven decision making
Tech Stack:APIsAI/MLCloudDemosWorkshops

Company Brief

Deepgram
Deepgram builds a real-time Voice AI platform delivering speech-to-text, text-to-speech, and voice-agent APIs for developers and enterprises, focusing on low-latency, high-accuracy voice models and scalable deployment options.
Industry: API Platforms
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.5
WebsiteLinkedInGlassdoor