Deepgram

5 months ago

Customer Success Engineer (Singapore)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Customer Success Engineer in APAC leads technical enablement and adoption for enterprise customers, owning the full lifecycle from onboarding to expansion, while aligning Deepgram’s APIs and AI capabilities with client business outcomes and driving growth through technically grounded partnerships.

Location: India

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Act as a technical expert and strategic advisor to enterprise customers, engaging directly with developers, engineers, and executives to align business goals with technical solutions.
•Build, nurture, and sustain customer relationships across all personas interacting with Deepgram (from developers, program managers to CIOs, CTOs, and other C-level stakeholders).
•Conduct regular on-site visits with customers to partner closely, work hands-on to drive adoption, and actively embed Deepgram into their workflows. Frequent travel may be required.
•Own and manage the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy.
•Track, analyze, and report on key performance indicators (adoption, usage, health, satisfaction, expansion, and overall revenue impact).

Travel: Medium travel

Pay and Benefits

Salary: USD 150,000 - 195,000 annually

Equity and Bonus:Equity

Perks:Paid Leave401kLearning StipendHome OfficeWellness StipendParental Leave

Key Requirements

•7–10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success (with strong technical focus) at API-driven technology companies
•Hands-on experience with running product demos, POCs, or technical workshops with enterprise customers
•Demonstrated success identifying expansions, cross-sell, and upsell opportunities in complex enterprise accounts
•Strong technical aptitude: able to discuss APIs, developer workflows, and troubleshoot basic L1-style support questions
•Experience engaging across technical teams (developers, architects, support) and executive buyers (CIO, CTO, VP Engineering, etc.)

Experience:AIEnterprise softwareAPI-driven technology

Skills:CommunicationCollaborationProblem-solvingStakeholder managementData-driven decision making

Tech Stack:APIsAI/MLCloudDemosWorkshops

Company Brief

Deepgram

Deepgram builds a real-time Voice AI platform delivering speech-to-text, text-to-speech, and voice-agent APIs for developers and enterprises, focusing on low-latency, high-accuracy voice models and scalable deployment options.

Industry: API Platforms

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 4.5

Website LinkedIn Glassdoor

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Deepgram

5 months ago

Customer Success Engineer (Singapore)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: India

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Act as a technical expert and strategic advisor to enterprise customers, engaging directly with developers, engineers, and executives to align business goals with technical solutions.
•Build, nurture, and sustain customer relationships across all personas interacting with Deepgram (from developers, program managers to CIOs, CTOs, and other C-level stakeholders).
•Conduct regular on-site visits with customers to partner closely, work hands-on to drive adoption, and actively embed Deepgram into their workflows. Frequent travel may be required.
•Own and manage the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy.
•Track, analyze, and report on key performance indicators (adoption, usage, health, satisfaction, expansion, and overall revenue impact).

Travel: Medium travel

Pay and Benefits

Salary: USD 150,000 - 195,000 annually

Equity and Bonus:Equity

Perks:Paid Leave401kLearning StipendHome OfficeWellness StipendParental Leave

Key Requirements

•7–10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success (with strong technical focus) at API-driven technology companies
•Hands-on experience with running product demos, POCs, or technical workshops with enterprise customers
•Demonstrated success identifying expansions, cross-sell, and upsell opportunities in complex enterprise accounts
•Strong technical aptitude: able to discuss APIs, developer workflows, and troubleshoot basic L1-style support questions
•Experience engaging across technical teams (developers, architects, support) and executive buyers (CIO, CTO, VP Engineering, etc.)

Experience:AIEnterprise softwareAPI-driven technology

Skills:CommunicationCollaborationProblem-solvingStakeholder managementData-driven decision making

Tech Stack:APIsAI/MLCloudDemosWorkshops

Company Brief

Deepgram

Industry: API Platforms

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 4.5

Website LinkedIn Glassdoor