Closinglock

3 weeks ago

Director of Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Lead and scale the post-sale customer success motion across Enterprise and Mid-Market segments, owning GRR, NRR, product adoption, and customer health. Build playbooks for onboarding, QBRs, and expansion, coach and grow a team of CSMs, and serve as escalation for high-value or at-risk accounts. Partner with Sales, Product, and Support to ensure seamless handoffs and deliver data-driven reporting to executive leadership.

Location: Austin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Own GRR, NRR, product adoption, and customer health for Enterprise and Mid-Market segments and set strategy for target outcomes.
•Lead, coach, and grow a team of CSMs by establishing performance expectations, operating cadences, and a culture of customer obsession.
•Build and iterate onboarding, QBR, and expansion playbooks that scale across hundreds of accounts.
•Serve as escalation for high-value or at-risk accounts and strategize with senior leadership on effective solutions.
•Partner with Sales, Product, and Support to ensure tight handoffs, build health scoring frameworks, and deliver regular segment reporting and renewal forecasting.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsurancePaid Leave401kParental LeaveMeal AllowanceGym Membership

Key Requirements

•8+ years in Customer Success, Account Management, or post-sale in B2B SaaS, including 4+ years leading and scaling CS teams.
•Proven ownership of retention and expansion outcomes (NRR, GRR, churn) and building operational infrastructure like health scoring, forecasting, and tiering models.
•Ability to establish and manage KPIs to drive data-driven adjustments to customer success strategy.
•Track record designing and implementing scalable customer success processes from the ground up in a high-growth environment.
•Strong people leadership experience hiring, developing, and retaining CSMs with a high-performance, customer-obsessed culture.

Experience:8+ yearsB2B SaaS

Skills:LeadershipCoachingCommunicationCross-functional collaborationData-driven decision-making

Tech Stack:CRMAI

Company Brief

Closinglock

Provides title and closing security solutions to prevent wire fraud and unauthorized changes to real estate transaction details, offering verification, monitoring, and automated alerts for lenders, title companies, agents, and homebuyers.

Industry: PropTech

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Website LinkedIn

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Closinglock

3 weeks ago

Director of Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Austin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Own GRR, NRR, product adoption, and customer health for Enterprise and Mid-Market segments and set strategy for target outcomes.
•Lead, coach, and grow a team of CSMs by establishing performance expectations, operating cadences, and a culture of customer obsession.
•Build and iterate onboarding, QBR, and expansion playbooks that scale across hundreds of accounts.
•Serve as escalation for high-value or at-risk accounts and strategize with senior leadership on effective solutions.
•Partner with Sales, Product, and Support to ensure tight handoffs, build health scoring frameworks, and deliver regular segment reporting and renewal forecasting.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsurancePaid Leave401kParental LeaveMeal AllowanceGym Membership

Key Requirements

•8+ years in Customer Success, Account Management, or post-sale in B2B SaaS, including 4+ years leading and scaling CS teams.
•Proven ownership of retention and expansion outcomes (NRR, GRR, churn) and building operational infrastructure like health scoring, forecasting, and tiering models.
•Ability to establish and manage KPIs to drive data-driven adjustments to customer success strategy.
•Track record designing and implementing scalable customer success processes from the ground up in a high-growth environment.
•Strong people leadership experience hiring, developing, and retaining CSMs with a high-performance, customer-obsessed culture.

Experience:8+ yearsB2B SaaS

Skills:LeadershipCoachingCommunicationCross-functional collaborationData-driven decision-making

Tech Stack:CRMAI

Company Brief

Closinglock

Industry: PropTech

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Website LinkedIn