Customer Success Manager - Marketing cloud -Arabic speaker

Salesforce
Dublin
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Consulting","Trusted advisor","Executive communication","Risk mitigation","Objection handling"]

Partner with customers to accelerate business value and realize ROI from their Salesforce investment. Use the Customer Success Methodology to understand goals, assess capabilities, and guide adoption with a comprehensive roadmap. Provide hands-on Salesforce guidance, proactively identify risks, and maintain executive-level relationships across IT and business stakeholders. Specialize in Salesforce Clouds and deliver product updates and recommendations for services that drive success.

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FursaFursa
Salesforce
Salesforce
14 hours ago

Customer Success Manager - Marketing cloud -Arabic speaker

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Partner with customers to accelerate business value and realize ROI from their Salesforce investment. Use the Customer Success Methodology to understand goals, assess capabilities, and guide adoption with a comprehensive roadmap. Provide hands-on Salesforce guidance, proactively identify risks, and maintain executive-level relationships across IT and business stakeholders. Specialize in Salesforce Clouds and deliver product updates and recommendations for services that drive success.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Use the Customer Success Methodology to understand customer goals and provide recommendations to achieve business and technology objectives
  • •Develop knowledge of customers’ Salesforce implementations and evangelize Salesforce capabilities across Clouds
  • •Guide customers on organizational strategy, governance, and organizational change processes based on customer needs
  • •Apply hands-on Salesforce product knowledge to deliver priorities and roadmaps, and proactively manage adoption paths
  • •Proactively communicate relevant updates (technical changes, degradations, outages, end-of-life) and recommend additional services when needed

Key Requirements

  • •7-10 years of relevant industry expertise as an experienced professional
  • •In-depth knowledge in one or more lines of business (LoBs) including a specific cloud or industry
  • •Strong consulting skills as a trusted advisor to drive business value for customers
  • •Ability to drive influential C-level conversations, facilitate difficult discussions, and handle objections
  • •Fluency in Arabic and English is required
Experience:CRMCloudEnterprise
Skills:ConsultingTrusted advisorExecutive communicationRisk mitigationObjection handling
Languages:ArabicEnglish
Tech Stack:SalesforceMarketing cloudAgentforceAI CRM

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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