Operations Manager - Federal Customer

Dell
Virginia
Workplace: OnsiteFull timeUSD 160,820 - 208,120Function: Business OperationsSkills: ["Communication","Stakeholder management","Risk management","Organizational skills","Decision-making"]

Lead daily mission program execution for a secure federal customer environment by translating program priorities into operational action. Coordinate staffing, scheduling, tasking, and workload balancing, and manage risks, issues, dependencies, and escalations to resolution. Deliver clear status reporting and briefings, drive SLA/KPI accountability, and partner with technical and security teams to remove blockers. Develop and continuously improve operational processes and escalation workflows while supporting workforce planning and onboarding.

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FursaFursa
Dell
Dell
2 days ago

Operations Manager - Federal Customer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead daily mission program execution for a secure federal customer environment by translating program priorities into operational action. Coordinate staffing, scheduling, tasking, and workload balancing, and manage risks, issues, dependencies, and escalations to resolution. Deliver clear status reporting and briefings, drive SLA/KPI accountability, and partner with technical and security teams to remove blockers. Develop and continuously improve operational processes and escalation workflows while supporting workforce planning and onboarding.
Location: Virginia
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead daily operational execution aligned to customer and program priorities.
  • •Coordinate staffing, scheduling, tasking, and workload balancing across teams.
  • •Track risks, issues, dependencies, and escalations through resolution.
  • •Provide status reporting, briefings, and operational updates to stakeholders.
  • •Develop, monitor, and continuously improve operational processes/SOPs and ticket escalation processes.

Pay and Benefits

Salary: USD 160,820 - 208,120

Key Requirements

  • •Experience leading operations, program execution, or delivery teams.
  • •Strong communication and stakeholder-management skills.
  • •Experience managing priorities, risks, and escalations in a structured environment.
  • •Ability to lead cross-functional teams in support of mission objectives.
  • •Active TS/SCI and ability to maintain access as required by the program.
Skills:CommunicationStakeholder managementRisk managementOrganizational skillsDecision-making
Certifications:PMP
Languages:US

Eligibility

Security Clearance:TS/SCI

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
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Glassdoor: 3.8
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