Astra FI

1 month ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

As a TAM at Astra, you will ensure the technical success of customers by managing inquiries, diagnosing integration issues, optimizing configurations, and guiding internal teams. You will work hands-on in technical environments to trace errors, resolve problems, and translate complex concepts into clear guidance. You’ll collaborate with Integrations and Engineering, contribute knowledge base content, and help scale onboarding and support for Astra partners.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Manage and provide technical guidance to clients through their lifetime as Astra partners; quickly resolve critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely manner.
•Partner closely with the Integrations team to support onboarding of new customers, helping them configure and validate integrations.
•Contribute to Astra’s knowledge base by writing and improving technical documentation, FAQs, and guides to streamline customer self-service.
•Collaborate with the Integrations and Engineering teams on new product solutions, providing feedback from customer interactions and assisting with testing and validation.
•Investigate issues and other technical environments, identifying root causes and escalating complex problems when necessary.

Key Requirements

•5+ years of experience as a TAM, Solutions Engineer, or other customer-facing technical role where you owned key developer relationships
•Familiarity with cloud platforms (preferably Google Cloud Platform) and comfort navigating logs, APIs, and technical tools
•Strong project management skills, capable of influencing internal and external partners to stay on schedule
•Strong troubleshooting skills and the ability to navigate technical issues, provide prompt solutions, investigate and resolve integration or data flow issues
•Excellent written and verbal communication skills — able to translate complex technical concepts into clear, customer-friendly explanations

Experience:5+ yearsCloudTAMSolutions EngineerAPIsLogsData integrations

Education:Bachelor's

Skills:CommunicationProblem-solvingDocumentationCollaborationCustomer orientation

Languages:English

Tech Stack:Google Cloud PlatformGCPAPIsSQLLogsZendeskJiraTerraformCloudFormationGitHub ActionsCircleCIPythonGoBash

Company Brief

Astra FI

Provides an API-first instant payments platform that enables developers and businesses to embed fast, secure bank-to-card and bank-to-bank transfers, payouts, and account funding into their products.

Industry: Fintech Infrastructure

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: Menlo Park, United States

Founded: 2016

Website LinkedIn

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Astra FI

1 month ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Manage and provide technical guidance to clients through their lifetime as Astra partners; quickly resolve critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely manner.
•Partner closely with the Integrations team to support onboarding of new customers, helping them configure and validate integrations.
•Contribute to Astra’s knowledge base by writing and improving technical documentation, FAQs, and guides to streamline customer self-service.
•Collaborate with the Integrations and Engineering teams on new product solutions, providing feedback from customer interactions and assisting with testing and validation.
•Investigate issues and other technical environments, identifying root causes and escalating complex problems when necessary.

Key Requirements

•5+ years of experience as a TAM, Solutions Engineer, or other customer-facing technical role where you owned key developer relationships
•Familiarity with cloud platforms (preferably Google Cloud Platform) and comfort navigating logs, APIs, and technical tools
•Strong project management skills, capable of influencing internal and external partners to stay on schedule
•Strong troubleshooting skills and the ability to navigate technical issues, provide prompt solutions, investigate and resolve integration or data flow issues
•Excellent written and verbal communication skills — able to translate complex technical concepts into clear, customer-friendly explanations

Experience:5+ yearsCloudTAMSolutions EngineerAPIsLogsData integrations

Education:Bachelor's

Skills:CommunicationProblem-solvingDocumentationCollaborationCustomer orientation

Languages:English

Tech Stack:Google Cloud PlatformGCPAPIsSQLLogsZendeskJiraTerraformCloudFormationGitHub ActionsCircleCIPythonGoBash

Company Brief

Astra FI

Provides an API-first instant payments platform that enables developers and businesses to embed fast, secure bank-to-card and bank-to-bank transfers, payouts, and account funding into their products.

Industry: Fintech Infrastructure

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: Menlo Park, United States

Founded: 2016

Website LinkedIn