Associate Manager, Startup Accounts

Razorpay
Bengaluru
Workplace: OnsiteFull timeFunction: Entrepreneurship & Venture BuildingSkills: ["Interpersonal skills","Rapport building","Go-getter attitude","Strong work ethic"]

Own and grow key startup accounts by building strong relationships with client decision-makers and key personnel. Drive cross-sell and up-sell to expand accounts against portfolio quotas, while conducting business reviews and client satisfaction surveys. Coordinate with internal teams to ensure client needs are met, escalate and resolve concerns, and monitor service levels via CRM updates and KPI tracking.

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FursaFursa
Razorpay
Razorpay
4 days ago

Associate Manager, Startup Accounts

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Own and grow key startup accounts by building strong relationships with client decision-makers and key personnel. Drive cross-sell and up-sell to expand accounts against portfolio quotas, while conducting business reviews and client satisfaction surveys. Coordinate with internal teams to ensure client needs are met, escalate and resolve concerns, and monitor service levels via CRM updates and KPI tracking.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Entrepreneurship & Venture Building
Seniority: Manager level

Key Responsibilities

  • •Build and maintain relationships with clients and key personnel within their companies.
  • •Cross-sell and up-sell to grow accounts and achieve portfolio quota.
  • •Conduct business reviews to ensure clients are satisfied with products and services.
  • •Attend client meetings inside and outside clients’ offices to strengthen relationships.
  • •Liaise with internal departments, escalate and resolve client concerns, and update CRM while monitoring service levels.

Key Requirements

  • •Relevant experience in key account management and/or sales in the B2B space.
  • •Knowledge of best customer service practices.
  • •Strong interpersonal skills and the ability to build rapport with customers.
  • •Go-getter attitude.
  • •Hardworking with a strong work ethic.
Experience:B2B
Skills:Interpersonal skillsRapport buildingGo-getter attitudeStrong work ethic
Tech Stack:CRM

Company Brief

Razorpay
Provides payment processing, banking, lending, and financial infrastructure products for Indian businesses. Razorpay offers payment gateway services, payouts, banking-as-a-service, credit, and developer-focused APIs to help companies accept and manage online payments.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Bengaluru, India
Founded: 2014
WebsiteLinkedIn