NTT

3 months ago

Customer Care Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Provide front-line phone customer care for life insurance policyholders, beneficiaries, agents, and internal customers. Handle 75–100 calls/day while supporting inquiries on payments, policy information, and claims, maintaining CSAT and service metrics. Use domain knowledge of life and annuity products to process transactions, review documents for compliance, maintain accurate records, and escalate complex issues as needed in a remote call center environment.

Location: Yukon

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers.
•Ensure customer satisfaction (CSAT) and strive to meet service metrics.
•Maintain knowledge of life insurance and annuity products, services, and processes performed by the team.
•Process transactions and handle service requests (e.g., policy updates, beneficiary changes, premium adjustments, withdrawals).
•Maintain detailed records, track customer interactions, and escalate complex cases when necessary.

Pay and Benefits

Salary: USD 20 hourly

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid Leave401kEmployee Assistance

Key Requirements

•1 year experience (WAH) remote customer service in a call center environment.
•1 year experience with call center KPI understanding.
•1 year experience working in an office setting and multitasking with multiple Microsoft Windows PC applications.
•Minimum high school diploma or GED.
•Spanish bilingual.

Education:High School

Skills:CommunicationAttention to detailCustomer focusProblem-solvingAccountability

Languages:Spanish

Tech Stack:Microsoft Windows2-factor authentication

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT