Technical Program Manager, Infrastructure Systems & Tooling

OpenAI
San Francisco, California
Workplace: HybridFull timeUSD 225,000 - 285,000 annuallyFunction: Program & Project Management (PMO)Experience: 8+ yearsEducation: bachelorsSkills: ["Cross-functional collaboration","Influencing without direct authority","Communication","Working in ambiguity","Organizational rigor"]

Own the systems, data, reporting, governance, and operating cadence that help Infrastructure Operations scale with rigor. Translate leadership priorities into executable goals, workflows, and decision paths, and run quarterly/weekly performance reviews. Lead the 1P+3P delivery-tracking layer across sites and partners, building authoritative data models, executive-ready dashboards, and requirements for capacity acceptance and operational handover. Implement operations tooling from discovery through rollout.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
OpenAI
OpenAI
2 days ago

Technical Program Manager, Infrastructure Systems & Tooling

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own the systems, data, reporting, governance, and operating cadence that help Infrastructure Operations scale with rigor. Translate leadership priorities into executable goals, workflows, and decision paths, and run quarterly/weekly performance reviews. Lead the 1P+3P delivery-tracking layer across sites and partners, building authoritative data models, executive-ready dashboards, and requirements for capacity acceptance and operational handover. Implement operations tooling from discovery through rollout.
Location: San Francisco, California
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Establish and run infrastructure goal-setting and operating cadence, including quarterly goals, weekly performance reviews, prioritization, action tracking, decision logs, escalation paths, and closure criteria.
  • •Translate leadership priorities into programs with owners, milestones, dependencies, success metrics, and resourcing assumptions while maintaining source-of-truth hygiene.
  • •Build and operate dashboards, scorecards, and executive-ready reporting for operational health, capacity readiness, SLA and MTTR performance, delivery pipeline status, and material risks.
  • •Define authoritative data models and reporting standards for milestones, timelines, delivery risk, capacity state, readiness, handover, exceptions, and operational performance; drive consistent adoption.
  • •Own the 1P+3P delivery-tracking program across sites and partners by integrating schedule/progress inputs, maintaining quantity and timeline forecasts, surfacing risks early, and driving cross-functional follow-through.

Pay and Benefits

Salary: USD 225,000 - 285,000 annually
Equity and Bonus:Equity

Key Requirements

  • •8+ years of experience in technical program management, operations program management, infrastructure delivery, or a comparable role in a complex technical environment.
  • •Led end-to-end software or systems implementations for an operations organization, including workflow discovery, requirements, data models, integrations, testing, rollout, adoption, and continuous improvement.
  • •Fluent with dashboards, KPIs, operational data, and executive reporting—turning incomplete inputs into trusted metrics and decisions.
  • •Built governance mechanisms that work in practice, including goal-setting, operating reviews, intake/prioritization, risk/issue management, action tracking, decision logs, and escalation.
  • •Experience with data centers, construction, commissioning, infrastructure operations, cloud, manufacturing, or another mission-critical physical-infrastructure environment.
Experience:8+ yearsInfrastructure deliveryOperations transformationData centersConstructionCommissioningMission-critical infrastructure
Education:Bachelor's in Engineering, Computer Science, Information Systems, Construction Management, Operations Management, Business, or an equivalent combination of education and practical experience
Skills:Cross-functional collaborationInfluencing without direct authorityCommunicationWorking in ambiguityOrganizational rigor
Tech Stack:APIsIntegration patternsBI/reporting toolsSQLDashboardsKPIsIncident workflowsTicketing workflowsData quality controlsAutomationVersioning

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor