Customer Support Specialist (m/w/d)

Zurich Insurance
Zurich
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: certificationSkills: ["Analytical thinking","Problem-solving","Communication","Teamwork","Customer focus"]

Support Zurich Schweiz’s Agency Sales team by managing commission services. You’ll handle first-level support in MAPRO (provisioning), administer contracts and calculations, and process monthly/yearly exit and annual settlements including guarantee and super-provision reporting. Partner closely with assigned general agencies to ensure compensation-related questions are resolved efficiently, processes run smoothly, and sales partners receive reliable, competent support.

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FursaFursa
Zurich Insurance
Zurich Insurance
2 hours ago

Customer Support Specialist (m/w/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Support Zurich Schweiz’s Agency Sales team by managing commission services. You’ll handle first-level support in MAPRO (provisioning), administer contracts and calculations, and process monthly/yearly exit and annual settlements including guarantee and super-provision reporting. Partner closely with assigned general agencies to ensure compensation-related questions are resolved efficiently, processes run smoothly, and sales partners receive reliable, competent support.
Location: Zurich
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Develop, implement, and optimize quality controls for compensation elements
  • •Operate the intermediary business process, including contract administration and related calculations
  • •Handle interim and annual exit and annual statements, as well as guarantee statements including super-provision settlement
  • •Manage first-level support in MAPRO (provisioning) and provide administrative support for sales location and sales partner beneficiary numbers
  • •Serve as a central contact for assigned general agencies on questions about compensation, billing, and commissions to ensure smooth process execution

Key Requirements

  • •Commercial training in the service industry (e.g., bank/insurance/trust) and at least 2–3 years of professional experience
  • •Strong numerical skills with analytical thinking and the ability to capture customer concerns accurately and deliver on time
  • •Excellent MS Office skills (especially Excel, Access, PowerPoint); knowledge of Zurich IT systems and SAP is an advantage
  • •Team-oriented communication with interest in working with internal and external customers and persistence
  • •Native-level German; French and Italian knowledge is an advantage
Education:Certification / Diploma
Skills:Analytical thinkingProblem-solvingCommunicationTeamworkCustomer focus
Languages:GermanFrenchItalian
Tech Stack:MS OfficeExcelAccessPowerPointSAPMAPRO

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn