Associate Technical Services Engineer II

MongoDB
Austin
Workplace: HybridFull timeUSD 76,000 - 149,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Troubleshooting","Teamwork","Adaptability"]

Advise MongoDB customers and resolve complex MongoDB issues across the database server, drivers, and cloud and infrastructure services like Atlas and Cloud Manager. Work with large customers on architecture, performance, recovery, security, and scaling best practices. Serve as an expert resource, advocate for customer needs with product and engineering teams, and help build internal support tools for performance, benchmarking, and diagnostics.

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FursaFursa
MongoDB
MongoDB
1 month ago

Associate Technical Services Engineer II

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Advise MongoDB customers and resolve complex MongoDB issues across the database server, drivers, and cloud and infrastructure services like Atlas and Cloud Manager. Work with large customers on architecture, performance, recovery, security, and scaling best practices. Serve as an expert resource, advocate for customer needs with product and engineering teams, and help build internal support tools for performance, benchmarking, and diagnostics.
Location: Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Work alongside large customers to resolve complex MongoDB challenges across architecture, performance, recovery, and security.
  • •Provide expertise in best practices for running MongoDB at scale for customers.
  • •Advocate for customer needs by interfacing with product management and development teams.
  • •Contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
  • •Use strong problem-solving and diagnostic skills to advise customers on MongoDB ecosystem issues (server, drivers, cloud and infrastructure).

Pay and Benefits

Salary: USD 76,000 - 149,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceEquity401kPaid LeaveParental LeaveFertility Assistance

Key Requirements

  • •Strong technical experience in one or more areas such as systems administration, distributed systems, network administration, database/application/data architecture, or performance tuning and benchmarking.
  • •Operations background with experience administering large-scale production environments, including hardware, operating systems (Linux/Windows), networks (e.g., firewalls and load balancers), and cloud resources (AWS/Azure/Google Cloud).
  • •Excellent written and verbal communication skills.
  • •Advanced diagnostic and troubleshooting skills with the drive to investigate and solve problems.
  • •Ability to rapidly learn new technical skills and work effectively in a team environment.
Skills:CommunicationProblem-solvingTroubleshootingTeamworkAdaptability
Languages:English
Tech Stack:MongoDBMongoDB AtlasCloud ManagerAWSAzureGoogle Cloud PlatformLinuxWindowsFirewallsLoad balancersJavaPythonRubyCC++C#JavaScriptNode.jsGoPHP

Company Brief

MongoDB
Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2007
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn