Associate Field Service Engineer (Fixed Term – 12-month assignment)

Sony Global
Massachusetts, Connecticut, New Hampshire, New York, New Jersey, Pennsylvania, Canada
Workplace: RemoteFull timeUSD 55,000 - 60,000 annuallyFunction: Field Service, Maintenance & Skilled TradesEducation: associatesSkills: ["Analytical problem-solving","Customer focus","Professional communication","Organizational skills","Willingness to learn"]

Train alongside Field Service Engineers to support flow cytometry equipment at customer sites through installations, preventive maintenance, troubleshooting, and repairs. Assist with technical issue resolution and follow service procedures, safety standards, documentation requirements, and Field Service reporting using Salesforce. Coordinate with Field Service, Sales, and Field Applications teams, maintain service parts and inventory, and support customers with timely follow-up.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sony Global
Sony Global
2 months ago

Associate Field Service Engineer (Fixed Term – 12-month assignment)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 38 days agoStatus: Live

Job Summary

Train alongside Field Service Engineers to support flow cytometry equipment at customer sites through installations, preventive maintenance, troubleshooting, and repairs. Assist with technical issue resolution and follow service procedures, safety standards, documentation requirements, and Field Service reporting using Salesforce. Coordinate with Field Service, Sales, and Field Applications teams, maintain service parts and inventory, and support customers with timely follow-up.
Location: Massachusetts, Connecticut, New Hampshire, New York, New Jersey, Pennsylvania, Canada
Workplace: Remote
Employment Type: Full time · 12 months
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Train alongside Field Service Engineers at customer site visits, including installations, preventive maintenance, and repairs.
  • •Assist with troubleshooting technical issues related to flow cytometry instrumentation.
  • •Learn and follow service procedures, technical memos, safety standards, and documentation requirements; use Salesforce to prepare Field Service Reports.
  • •Communicate product quality observations or service concerns to appropriate team members and work closely with Field Service, Sales, and Field Applications teams.
  • •Support customer satisfaction through professional communication and timely follow-up, including maintaining service parts and completing expense reports and timesheets.
Travel: Medium travel

Pay and Benefits

Salary: USD 55,000 - 60,000 annually
Perks:Health InsuranceDentalVisionLife InsuranceRemote Work

Key Requirements

  • •Recent college graduate within the past 6 months.
  • •Hold a 2-year Associate degree or a 4-year Bachelor’s degree (Bachelor’s preferred).
  • •Degree should be in engineering, biomedical engineering, electronics, mechanical engineering, life sciences, or a related technical discipline.
  • •Interest in field service, laboratory instrumentation, medical devices, biotechnology, or life science equipment.
  • •Strong analytical and problem-solving skills with customer-focused professional communication.
Education:Associate's
Skills:Analytical problem-solvingCustomer focusProfessional communicationOrganizational skillsWillingness to learn
Tech Stack:SalesforceEmailComputer skills

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sony Global
Multinational conglomerate designing, manufacturing, and distributing consumer electronics, entertainment content, gaming hardware and software, music, and film services. Operates across electronics, gaming, entertainment, and financial services with a global consumer and enterprise footprint.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tokyo, Japan
Founded: 1946
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn