Support Engineer (APAC)

Supabase
APAC
Workplace: RemoteFull timeFunction: Product ManagementExperience: 3+ yearsSkills: ["Communication","Customer support","Triage","Issue reproduction","Test case development"]

Provide fast, high-quality support to developers using Supabase across billing/pre-sales, implementation, optimization, and general guidance. Triage inbound cases by leveraging documentation, code examples, and prior answers, and escalate to the right technical or business teams. Monitor GitHub Issues and Discussions, reproduce and test reported issues, and improve coverage and internal tooling to reduce time-to-fix. The role is fully remote and focused on APAC time zones.

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FursaFursa
Supabase
Supabase
1 year ago

Support Engineer (APAC)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide fast, high-quality support to developers using Supabase across billing/pre-sales, implementation, optimization, and general guidance. Triage inbound cases by leveraging documentation, code examples, and prior answers, and escalate to the right technical or business teams. Monitor GitHub Issues and Discussions, reproduce and test reported issues, and improve coverage and internal tooling to reduce time-to-fix. The role is fully remote and focused on APAC time zones.
Location: APAC
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Respond to support cases promptly across billing/pre-sales, optimization, and implementation questions.
  • •Triage cases by directing users to previous answers, documentation, and code examples, or escalating as needed.
  • •Monitor and manage feedback channels including GitHub Issues and Discussions.
  • •Identify opportunities for internal tooling to improve support efficiency.
  • •Reproduce issues, create test cases, and improve test coverage when experienced with testing.

Pay and Benefits

Equity and Bonus:Equity
Perks:EsopHealth InsuranceTech AllowanceRemote WorkAnnual Off-sitesLearning Budget

Key Requirements

  • •3+ years of experience providing developer support to technical customers.
  • •Proficiency in SQL (ideally PostgreSQL), including comfort with complex queries.
  • •Strong communication skills with fluency in English.
  • •Experience using Linux/Unix and the command line.
  • •Experience working with GitHub Issues and Discussions; testing experience is a plus.
Experience:3+ yearsDeveloper supportTechnical supportDeveloper toolsOpen source
Education:
Skills:CommunicationCustomer supportTriageIssue reproductionTest case development
Languages:English
Tech Stack:SQLPostgreSQLLinuxUnixGitHub IssuesGitHub DiscussionsGitHubReactVueSvelteNode.js

Company Brief

Supabase
Provides an open-source backend as a service built on PostgreSQL, offering real-time APIs, authentication, storage, and edge functions to help developers quickly build and scale applications.
Industry: Cloud Computing
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series B
Headquarters: New York, United States
Founded: 2020
WebsiteLinkedIn