Vertical Operations Intern

Super.com
Toronto, Canada
Workplace: RemoteInternshipCAD 20.25 - 31.75 hourlyFunction: Healthcare (Clinical, Medical, Wellness)Skills: ["Customer-centric mindset","Versatility","Problem-solving","Prioritization","Attention to detail"]

Support Super.com’s Vertical Operations team during the Winter 2027 internship term by helping ideate, pilot, test, and roll out new internal and external processes that improve customer service. Contribute to customer support recommendations by analyzing anomalies and customer experience opportunities. Help drive operational excellence as the business scales through reporting, presentations, and rigorous documentation of procedures and workflows.

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FursaFursa
Super.com
Super.com
11 hours ago

Vertical Operations Intern

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Last checked: 1 hour agoStatus: Live

Job Summary

Support Super.com’s Vertical Operations team during the Winter 2027 internship term by helping ideate, pilot, test, and roll out new internal and external processes that improve customer service. Contribute to customer support recommendations by analyzing anomalies and customer experience opportunities. Help drive operational excellence as the business scales through reporting, presentations, and rigorous documentation of procedures and workflows.
Location: Toronto, Canada
Workplace: Remote
Employment Type: Internship
Job Function: Healthcare (Clinical, Medical, Wellness)
Seniority: Intern level

Key Responsibilities

  • •Help ideate, pilot, test, and roll out new processes internally and externally to improve customer service processes.
  • •Make recommendations to improve customer support, including identifying customer experience improvement opportunities.
  • •Dig into anomalies and outliers to support improvements across customer experience teams.
  • •Support operational excellence across teams by preparing reporting and presentations.
  • •Help ensure rigorous, accurate documentation of processes and procedures as the business scales.

Pay and Benefits

Salary: CAD 20.25 - 31.75 hourly
Perks:Home OfficeMeal AllowanceLearning BudgetWellness Stipend

Key Requirements

  • •You are in college or university, pursuing an education in Business, Commerce or a similar field.
  • •You have a customer-centric mindset with a deep understanding of customer lifecycle management.
  • •You are versatile and flexible, with experience working in a fast-moving environment where you juggle multiple priorities.
  • •You are a high-performer who seeks to be the best in what you do.
  • •You are proactive, can prioritize tasks, and double-check work and numbers with a rigorous approach to research.
Education:
Skills:Customer-centric mindsetVersatilityProblem-solvingPrioritizationAttention to detail
Tech Stack:SlackArtificial intelligence (AI)

Company Brief

Super.com
Super (formerly Snapcommerce) is a consumer fintech platform that helps users save on online purchases, find deals, and access financial tools through AI-driven price discovery, cashback, and payment solutions across e-commerce and travel verticals.
Industry: Payments
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Toronto, Canada
Founded: 2016
WebsiteLinkedIn