Customer Support Specialist

Alfalaval
Mexico City
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2-5 yearsSkills: ["Organization","Time management","Attention to detail","Problem-solving","Stakeholder management","Communication","Analytical thinking","Proactivity","Adaptability","Responsibility"]

Manage the end-to-end service order cycle for customers in Mexico and Central America, from quote acceptance and order creation through execution, closure, and invoicing. Create and monitor service orders in the ERP system, align purchase orders with agreed quotes and commercial terms, coordinate cross-functional teams to meet timelines, and proactively communicate status updates to customers while handling escalations and billing documentation.

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FursaFursa
Alfalaval
Alfalaval
20 hours ago

Customer Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Manage the end-to-end service order cycle for customers in Mexico and Central America, from quote acceptance and order creation through execution, closure, and invoicing. Create and monitor service orders in the ERP system, align purchase orders with agreed quotes and commercial terms, coordinate cross-functional teams to meet timelines, and proactively communicate status updates to customers while handling escalations and billing documentation.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage the complete service order cycle from quote acceptance to order closure and invoicing.
  • •Create, process, and monitor service orders in the ERP system, ensuring accurate information and timely execution.
  • •Review customer purchase orders and confirm alignment with quotes, prices, and agreed commercial terms.
  • •Coordinate with internal teams (Service Engineers, Field Service, Planning, Warehouse, Logistics, Procurement, Finance) to ensure order compliance.
  • •Provide proactive customer communication on order status and scheduling, monitor progress for delays, and support billing documentation and escalations.

Key Requirements

  • •2-5 years of experience in customer support/customer service, order management, service coordination, sales support, or similar roles.
  • •Experience managing customer/service orders from intake through delivery, closure, or invoicing.
  • •Hands-on experience working with ERP systems.
  • •Knowledge of order management processes and customer service best practices.
  • •Strong organization, attention to detail, time management, problem-solving, and stakeholder communication, with intermediate English level.
Experience:2-5 years
Education:
Skills:OrganizationTime managementAttention to detailProblem-solvingStakeholder managementCommunicationAnalytical thinkingProactivityAdaptabilityResponsibility
Languages:English
Tech Stack:ERP

Company Brief

Alfalaval
Designs and manufactures heat transfer, separation and fluid handling equipment and systems for industries including energy, food, water, marine and wastewater to improve productivity, energy efficiency and environmental performance.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Lund, Sweden
Founded: 1883
WebsiteLinkedIn