2 months ago

Client Account Lead - AI-Driven Transformation & Process Intelligence

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Lead executive-level engagements and the end-to-end value journey for strategic Celonis customers. As a trusted advisor, you’ll align Celonis resources across global teams, drive transformation programs, and champion adoption of the Celonis platform with C-level stakeholders, delivering measurable business impact and sustained customer value.

Location: Paris

Workplace: Onsite

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Sr. Manager level

Key Responsibilities

•Develop and maintain relationships with key stakeholders, including C-level executives, embedding Celonis into their strategic objectives.
•Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering.
•Mentor customer on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
•Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.
•Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
•Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
•Resolve customer escalations orchestrating internal teams efficiently and effectively in a timely manner.
•Internalize the customer\'s strategy and targets and drive Celonis delivery alignment to that strategy, ensuring that we support the customer in solving business-critical problems.
•Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.
•Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services.

Key Requirements

•Minimum 15 years of relevant customer success, strategy consulting, or related experience (or similar industries such as Production, Manufacturing etc.) required.

Experience:15+ yearsEnterprise SaaSProcess miningAIConsulting

Skills:CommunicationLeadershipStakeholder managementPresentationTeam collaboration

Languages:EnglishFrench

Tech Stack:AIData analyticsChange management

Company Brief

Celonis

Provides cloud-based process mining and execution management software that helps organizations visualize, analyze, and optimize business processes to improve efficiency, reduce costs, and accelerate operational transformation across enterprise systems.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 2011

Website LinkedIn

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Celonis

2 months ago

Client Account Lead - AI-Driven Transformation & Process Intelligence

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Paris

Workplace: Onsite

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Sr. Manager level

Key Responsibilities

•Develop and maintain relationships with key stakeholders, including C-level executives, embedding Celonis into their strategic objectives.
•Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering.
•Mentor customer on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
•Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.
•Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
•Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
•Resolve customer escalations orchestrating internal teams efficiently and effectively in a timely manner.
•Internalize the customer\'s strategy and targets and drive Celonis delivery alignment to that strategy, ensuring that we support the customer in solving business-critical problems.
•Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.
•Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services.

Key Requirements

•Minimum 15 years of relevant customer success, strategy consulting, or related experience (or similar industries such as Production, Manufacturing etc.) required.

Experience:15+ yearsEnterprise SaaSProcess miningAIConsulting

Skills:CommunicationLeadershipStakeholder managementPresentationTeam collaboration

Languages:EnglishFrench

Tech Stack:AIData analyticsChange management

Company Brief

Celonis

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 2011

Website LinkedIn