Field Tech Associate - Marietta

NTT
United States
Workplace: OnsiteFull timeUSD 46,580 - 63,020 annuallyFunction: IT Support & HelpdeskExperience: 1+ yearsSkills: ["Customer coordination","Troubleshooting","Service delivery","Knowledge sharing"]

Provide on-site end-user computing support for desktop and network services in Marietta, GA. Troubleshoot and reimage Windows systems, perform IMAC (installs/moves/adds/changes), and handle break-fix hardware/software issues. Execute service delivery within an SLA, coordinate with client end users, update incident/request records and asset management, and escalate broad-impact issues while improving individual and team technical skills.

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FursaFursa
NTT
NTT
3 days ago

Field Tech Associate - Marietta

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Last checked: 15 hours agoStatus: Live

Job Summary

Provide on-site end-user computing support for desktop and network services in Marietta, GA. Troubleshoot and reimage Windows systems, perform IMAC (installs/moves/adds/changes), and handle break-fix hardware/software issues. Execute service delivery within an SLA, coordinate with client end users, update incident/request records and asset management, and escalate broad-impact issues while improving individual and team technical skills.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Install, move, add, change, decommission, refresh, and perform hardware/software break-fix in a managed client environment.
  • •Troubleshoot and remediate Windows issues, including troubleshooting and reimaging.
  • •Provide Smart Hands support for security and VDI following managed client processes and procedures.
  • •Coordinate with client end users on expectations, availability schedules, and processes.
  • •Meet service level agreements; update systems of record for incidents/requests and asset management; identify issues impacting end-user experience or contractual obligations and escalate as needed.
Travel: Low travel

Pay and Benefits

Salary: USD 46,580 - 63,020 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •1+ years’ experience in end-user support (desktop support, ITSM) including Incident, Request, and IMAC.
  • •1+ years’ experience supporting standard applications (Word, Excel, PowerPoint, Adobe Acrobat, etc.) and customized customer applications.
  • •1+ years’ experience with end-user hardware including video conference, desktops/laptops, printers, scanners, and desk phones, including Smart Hands support for IMAC-D.
  • •1+ years’ experience with desktop support technologies such as Citrix, VPN, antivirus, SCCM Client-Wise, and networking tools like SonicWall/Cisco/F5 VPN.
  • •Ability to pass GBI fingerprinting/background check (age 18+) and Georgia DOR tax clearance within 30 days of hire date.
Experience:1+ years
Skills:Customer coordinationTroubleshootingService deliveryKnowledge sharing
Certifications:CompTIA A+
Tech Stack:WindowsWindows troubleshootingReimagingITSMIncidentRequestIMACIMAC-DDesktop supportCitrixVPNAntivirusSCCMSmart HandsSonicWallCiscoF5 VPNVideo conferencingHardware break-fixAsset management

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn