Sr. Customer Success Manager

Okta
San Francisco
Workplace: OnsiteFull timeUSD 170,000 - 233,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Relationship management","Emotional intelligence","Executive communication","Presentation","Problem-solving","Analytical thinking","Cross-functional collaboration","Stakeholder management"]

Own enterprise customer relationships in the Enterprise Sector, serving as a strategic advisor who drives retention, happiness, and measurable ROI. Build C-level rapport, run proactive success plans and Strategic Business Reviews with clear KPIs, and lead coordinated success motions across Sales, Support, Engineering, and Product. Surface customer feedback, communicate relevant product/feature adoption for Okta’s agentic capabilities, and mitigate renewal risk while spotting expansion opportunities.

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FursaFursa
Okta
Okta
4 days ago

Sr. Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Own enterprise customer relationships in the Enterprise Sector, serving as a strategic advisor who drives retention, happiness, and measurable ROI. Build C-level rapport, run proactive success plans and Strategic Business Reviews with clear KPIs, and lead coordinated success motions across Sales, Support, Engineering, and Product. Surface customer feedback, communicate relevant product/feature adoption for Okta’s agentic capabilities, and mitigate renewal risk while spotting expansion opportunities.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop and nurture customer and C-Level relationships to understand business goals and drive retention, happiness, and ROI.
  • •Design and execute proactive success plans and Strategic Business Reviews with clear goals, KPIs, and timelines.
  • •Mobilize cross-functional partners to resolve escalations and lead coordinated success motions.
  • •Gather and surface customer feedback to drive continuous improvement.
  • •Identify renewal risk, remediate with internal teams to ensure successful renewals, and proactively spot expansion opportunities.
Travel: Medium travel

Pay and Benefits

Salary: USD 170,000 - 233,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kFlexible SpendingPaid LeaveParental Leave

Key Requirements

  • •5+ years of experience in a customer success, account management, or consulting role managing relationships with large, complex enterprises (preferably SaaS-based technical enterprise products).
  • •Track record of delivering and scaling exceptional customer experiences while consistently raising performance.
  • •Strong emotional intelligence with elite relationship management and executive stakeholder development.
  • •Exceptional presentation and communication skills with C-level executives to align technical goals with business value.
  • •Good technical and problem-solving skills, with experience in enterprise security tools preferred.
Experience:5+ yearsEnterpriseSaaSCustomer successAccount managementConsultingEnterprise security
Skills:Relationship managementEmotional intelligenceExecutive communicationPresentationProblem-solvingAnalytical thinkingCross-functional collaborationStakeholder management
Languages:English
Tech Stack:SaaSStrategic Business Reviews (SBR)KPIsAgentic capabilities

Company Brief

Okta
Provides identity and access management cloud solutions that help organizations secure and manage user authentication, single sign-on, multi-factor authentication, and lifecycle management across applications and devices.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn