Service Advisor - Honda of Stevens Creek

Sonic Automotive
San Jose
Workplace: OnsiteFull timeUSD 150,000 - 250,000 annuallyFunction: SalesSkills: ["Communication","Interpersonal skills","Customer service","Organizational skills"]

Serve as the key liaison between customers and technicians, ensuring vehicles are diagnosed, serviced, and repaired on time. Greet customers, document concerns, recommend services with clear cost estimates, and obtain authorization. Coordinate service department workflow, track repair progress, keep customers updated, and prepare repair orders and invoices while maintaining accurate records to drive customer satisfaction.

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Sonic Automotive
Sonic Automotive
1 day ago

Service Advisor - Honda of Stevens Creek

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Serve as the key liaison between customers and technicians, ensuring vehicles are diagnosed, serviced, and repaired on time. Greet customers, document concerns, recommend services with clear cost estimates, and obtain authorization. Coordinate service department workflow, track repair progress, keep customers updated, and prepare repair orders and invoices while maintaining accurate records to drive customer satisfaction.
Location: San Jose
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Greet customers professionally, listen to concerns, and document vehicle service needs.
  • •Explain recommended services and repairs, provide cost estimates, and obtain customer authorization.
  • •Coordinate workflow to maximize service department efficiency and communicate repair progress with technicians.
  • •Keep customers informed on repair status, timelines, and any delays.
  • •Prepare and explain repair orders and invoices, process payments, and maintain accurate service records.

Pay and Benefits

Salary: USD 150,000 - 250,000 annually
Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveParental Leave

Key Requirements

  • •Previous automotive service advising or dealership service experience preferred.
  • •Strong communication and interpersonal skills to build customer relationships.
  • •Basic knowledge of automotive maintenance, repair services, and vehicle systems.
  • •Proficiency with computers, dealership management systems, and service scheduling software.
  • •Valid driver’s license with an acceptable driving record, and must be legally authorized to work in the United States.
Experience:AutomotiveDealership
Skills:CommunicationInterpersonal skillsCustomer serviceOrganizational skills
Licenses:Valid driver’s license
Languages:English (US)
Tech Stack:Dealership management systemsService scheduling softwareComputers

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn