Customer Success Manager, Commercial

Multiplier
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Customer-focused","Data analysis","Proactive engagement","Process-oriented"]

Own customer outcomes for a scaled, pooled portfolio of SSB customers using a low-touch, support-assisted success motion. Drive adoption, value realization, and retention through structured playbooks and lifecycle journeys, proactively engaging at onboarding, early usage, risk signals, and renewals. Partner closely with Customer Support and collaborate with Product and Operations to surface issues, improve processes, and build scalable success resources.

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FursaFursa
Multiplier
Multiplier
3 months ago

Customer Success Manager, Commercial

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own customer outcomes for a scaled, pooled portfolio of SSB customers using a low-touch, support-assisted success motion. Drive adoption, value realization, and retention through structured playbooks and lifecycle journeys, proactively engaging at onboarding, early usage, risk signals, and renewals. Partner closely with Customer Support and collaborate with Product and Operations to surface issues, improve processes, and build scalable success resources.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Support a pooled set of SSB customers through a low-touch, tech-enabled CSM motion.
  • •Drive adoption, value realization, and retention using structured playbooks and lifecycle journeys.
  • •Proactively engage customers at key moments including onboarding, early usage, risk signals, and renewals.
  • •Monitor support signals, trends, and escalations to identify adoption blockers or churn risks; step in when strategic guidance is needed.
  • •Execute onboarding, adoption check-ins, QBR-lite engagements, renewal support, and proactive recovery motions at scale.

Key Requirements

  • •3–6+ years of experience in Customer Success, Account Management, or Support-led roles within a SaaS environment.
  • •Experience working with scaled, pooled, or low-touch customer models.
  • •Strong understanding of customer lifecycle management and adoption frameworks.
  • •Ability to analyze data and signals to prioritize proactive engagement.
  • •Excellent communication skills and comfort working closely with Support while handling multiple customers simultaneously.
Experience:3+ yearsSaaSCustomer successAccount managementSupport operationsLow-touch customer model
Skills:CommunicationCustomer-focusedData analysisProactive engagementProcess-oriented
Tech Stack:AutomationSelf-service

Company Brief

Multiplier
Provides a Global Human Platform (EOR, global payroll, contractor management and HRIS) that enables companies to hire, onboard, manage and pay teams in 150+ countries while ensuring local compliance and payroll processing.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 5M to 10M
Growth: Growth Stage Startup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: New York, United States
Founded: 2020
Glassdoor
Glassdoor: 4.3
WebsiteLinkedInGlassdoor