Customer Care Representative II

Qureos
Indianapolis
Workplace: OnsiteFull timeUSD 25 - 40 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Empathy","Problem-solving","De-escalation","Organizational skills"]

Serve as a primary contact for healthcare members, handling complex inquiries via phone, email, and digital channels with professionalism. Provide accurate, timely information on services, policies, and procedures; analyze and resolve concerns end-to-end; and maintain detailed CRM records. Escalate complex cases as needed, follow data protection and confidentiality guidelines, and meet performance metrics while identifying process improvements to enhance the customer experience.

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FursaFursa
Qureos
Qureos
22 hours ago

Customer Care Representative II

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Serve as a primary contact for healthcare members, handling complex inquiries via phone, email, and digital channels with professionalism. Provide accurate, timely information on services, policies, and procedures; analyze and resolve concerns end-to-end; and maintain detailed CRM records. Escalate complex cases as needed, follow data protection and confidentiality guidelines, and meet performance metrics while identifying process improvements to enhance the customer experience.
Location: Indianapolis
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Handle member inquiries and issues via telephone, email, and digital channels as the primary point of contact.
  • •Provide accurate, comprehensive, and timely information on services, policies, and procedures.
  • •Analyze and resolve customer concerns, owning issues from initial contact through resolution.
  • •Maintain precise and detailed records of interactions and transactions in the CRM system.
  • •Escalate complex or unresolved cases and follow company guidelines and data protection regulations.

Pay and Benefits

Salary: USD 25 - 40 hourly
Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

  • •Proven experience in a customer-facing role, ideally in a call center or healthcare sector.
  • •Exceptional verbal and written communication with a professional, empathetic telephone manner.
  • •Strong problem-solving skills, including de-escalation of challenging situations.
  • •Excellent organizational skills to prioritize tasks and manage time effectively.
  • •Proficiency with Microsoft Office Suite and experience using CRM software.
Experience:Call centreHealthcare
Skills:CommunicationEmpathyProblem-solvingDe-escalationOrganizational skills
Tech Stack:Microsoft Office SuiteCRM

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn