Incident Response Analyst

Cisco
Bengaluru
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 6-7 yearsEducation: bachelorsSkills: ["Communication","Collaboration","Analytical thinking","Troubleshooting","Critical thinking"]

Support Cisco’s scalable commerce platform by serving as the primary production-support contact for incident tickets across business units. Triage and prioritize issues by urgency and impact, perform root cause analysis, and proactively identify recurring problems through trend analysis. Collaborate with business users, analysts, developers, and engineering to implement long-term fixes that improve security, scalability, and performance, while documenting resolutions for knowledge management.

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FursaFursa
Cisco
Cisco
1 day ago

Incident Response Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Support Cisco’s scalable commerce platform by serving as the primary production-support contact for incident tickets across business units. Triage and prioritize issues by urgency and impact, perform root cause analysis, and proactively identify recurring problems through trend analysis. Collaborate with business users, analysts, developers, and engineering to implement long-term fixes that improve security, scalability, and performance, while documenting resolutions for knowledge management.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as the main point of contact for production support, managing and resolving tickets across business units.
  • •Triage and prioritize support tickets based on urgency and impact.
  • •Conduct root cause analysis and apply critical thinking to resolve complex problems.
  • •Analyze trends in support tickets to proactively identify recurring issues and implement long-term solutions.
  • •Follow security, scalability, and performance best practices, documenting processes and resolutions for knowledge management.

Pay and Benefits

Perks:Paid Leave

Key Requirements

  • •Bachelor’s degree in Engineering with 6–7 years of relevant professional experience.
  • •3+ years using or supporting Java, SQL/PL-SQL, and at least one of: Oracle, MongoDB, Cassandra, Snowflake, AngularJS, Python, or APIs (HTTP/REST).
  • •3+ years of experience in technical operations support and using case management tools.
  • •Experience with Configure, Price, Quote (CPQ) and Order Management systems, including New & Renew commercial business processes.
  • •Strong analytical and troubleshooting skills with excellent English communication for collaboration with global teams.
Experience:6-7 yearsTechnical operationsCommerceCloudDigital transformation
Education:Bachelor's in Engineering
Skills:CommunicationCollaborationAnalytical thinkingTroubleshootingCritical thinking
Languages:English
Tech Stack:JavaSQLPL/SQLOracleMongoDBCassandraSnowflakeAngularJSPythonAPIsHTTP/RESTElasticKibana

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
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