Service Manager

EquipmentShare
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Interpersonal skills","Problem-solving","Communication","Customer service","Teamwork","Training","Safety mindset"]

Lead heavy equipment maintenance for a rental facility, supervising maintenance technicians and service personnel while coordinating work orders, machine service intervals, parts ordering, and faster issue diagnosis using real-time data. Schedule repairs for customer and company-owned equipment, resolve customer inquiries, and maintain customer satisfaction. You’ll also drive employee training and a safe work environment, using EquipmentShare’s technology platform (T3) to run the service team effectively.

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EquipmentShare
EquipmentShare
2 days ago

Service Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Lead heavy equipment maintenance for a rental facility, supervising maintenance technicians and service personnel while coordinating work orders, machine service intervals, parts ordering, and faster issue diagnosis using real-time data. Schedule repairs for customer and company-owned equipment, resolve customer inquiries, and maintain customer satisfaction. You’ll also drive employee training and a safe work environment, using EquipmentShare’s technology platform (T3) to run the service team effectively.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead and supervise Heavy Equipment Maintenance Technicians and service personnel, ensuring quality performance.
  • •Create, assign, and monitor work orders; track machine service intervals and order parts using real-time data.
  • •Diagnose equipment issues and determine root causes and corrective actions faster using data across makes/models.
  • •Schedule repairs for both customer and company-owned rental equipment.
  • •Respond to and resolve customer inquiries, requests, complaints, and support needs, while training employees and maintaining a safe work environment.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysGym MembershipWellness StipendProfit SharingCompany Truck

Key Requirements

  • •Ideally about three years of maintenance and service experience in the rental industry or a related construction field.
  • •Experience leading maintenance teams and/or supervising service work.
  • •Strong interpersonal, problem-solving, and customer service skills with clear verbal and written communication.
  • •Ability to adapt to a fast-paced growing company and stay up to date on equipment products and services.
  • •Valid driver’s license with an acceptable driving record; must be at least 21 to operate the company vehicle.
Education:High School
Skills:Interpersonal skillsProblem-solvingCommunicationCustomer serviceTeamworkTrainingSafety mindset
Licenses:Driver's license
Languages:English
Tech Stack:T3Work orders

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn