Customer Service Officer (Premier Centre) - Hong Kong Business (Lai Chi Kok, Kowloon, HK)

HSBC
Hong Kong
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Interpersonal skills","Customer service","Adaptability","Problem-solving"]

Customer Service Officer at HSBC Premier Centre will provide quality counter service, identify customer needs and refer to colleagues, promote digital banking, oversee smooth branch operations, and ensure compliance with general and AML/CTF controls across multiple branches in Hong Kong.

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HSBC
HSBC
6 months ago

Customer Service Officer (Premier Centre) - Hong Kong Business (Lai Chi Kok, Kowloon, HK)

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Last checked: 2 hours agoStatus: Live

Job Summary

Customer Service Officer at HSBC Premier Centre will provide quality counter service, identify customer needs and refer to colleagues, promote digital banking, oversee smooth branch operations, and ensure compliance with general and AML/CTF controls across multiple branches in Hong Kong.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide quality customer service through accurate and efficient counter transactions at branch
  • •Meet the financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues
  • •Promote digital banking services and products and encourage customers to migrate to digital
  • •Ensure smooth branch operations and achieve satisfactory audit rating by meeting all control and service requirements
  • •Ensure compliance of both general and anti-money laundering and anti-terrorist financing compliance controls in accordance with HSBC or regulatory standards and policies

Key Requirements

  • •Secondary school graduate with a pass in 5 subjects for HKCEE or HKDSE (equivalent or above preferred)
  • •Customer-centric mindset with commitment to deliver quality service
  • •Self-motivated and adaptable to a service environment
  • •Good interpersonal and communication skills with fluency in Cantonese and English; Mandarin a definite advantage
  • •Customer or teller service experience preferred; candidates with less experience will be considered for a Customer Service Officer role
Experience:BankingRetail banking
Education:High School
Skills:CommunicationInterpersonal skillsCustomer serviceAdaptabilityProblem-solving
Languages:CantoneseEnglishMandarin

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn