Senior Customer Experience Specialist

U.S. Bancorp
Arizona, North Dakota, Tennessee
Workplace: RemoteFull timeUSD 20 - 26.39 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Problem-solving","Negotiation","Time management","Multitasking","Communication"]

Provide high-level customer service by responding to phone and email inquiries, researching issues, and resolving problems, including items related to fraud support and internet operations. Develop a thorough understanding of products, services, rates, terms, fees, regulations, systems, and procedures. Serve as a liaison between customers and internal U.S. Bank departments to handle more complex customer and technology issues.

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U.S. Bancorp
U.S. Bancorp
6 hours ago

Senior Customer Experience Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide high-level customer service by responding to phone and email inquiries, researching issues, and resolving problems, including items related to fraud support and internet operations. Develop a thorough understanding of products, services, rates, terms, fees, regulations, systems, and procedures. Serve as a liaison between customers and internal U.S. Bank departments to handle more complex customer and technology issues.
Location: Arizona, North Dakota, Tennessee
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to telephone or email inquiries, requests, and problems to provide a high level of customer service.
  • •Research and resolve problems and errors, including those related to fraud support and internet operations.
  • •Learn and apply detailed knowledge of products, services, rates, terms, fees, regulations, systems, and procedures.
  • •Act as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.

Pay and Benefits

Salary: USD 20 - 26.39 hourly
Perks:Health InsuranceDentalVision401kParental Leave

Key Requirements

  • •High school diploma or equivalent.
  • •Typically at least three years of Contact Center customer service experience.
  • •Successfully completed and applied training for entry-level roles.
  • •Obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures.
  • •Ability to provide customer service by phone or email and handle requests, problems, and errors.
Education:High School
Skills:Problem-solvingNegotiationTime managementMultitaskingCommunication
Tech Stack:Microsoft Office

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
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