Claims Auto Adjuster (Mid-Level) - Non-Injury

USAA
San Antonio
Workplace: HybridFull timeUSD 51,370 - 86,680Function: Insurance & ActuarialExperience: 1+ yearsEducation: high_schoolSkills: ["Negotiation","Investigation","Communication","Conflict resolution","Prioritizing"]

Investigate and resolve moderately complex non-injury auto claims end-to-end, including liability determination, coverage review, damages evaluation, negotiations, and settlements. You’ll coordinate with internal and external partners, gather key information (e.g., police and witness statements), and clearly document decisions. The role requires exceptional member service, developing knowledge of P&C policies and auto physical damage, and may include on-call support and CAT deployment travel. After an initial onsite period, you transition to a hybrid schedule.

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FursaFursa
USAA
USAA
13 hours ago

Claims Auto Adjuster (Mid-Level) - Non-Injury

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Investigate and resolve moderately complex non-injury auto claims end-to-end, including liability determination, coverage review, damages evaluation, negotiations, and settlements. You’ll coordinate with internal and external partners, gather key information (e.g., police and witness statements), and clearly document decisions. The role requires exceptional member service, developing knowledge of P&C policies and auto physical damage, and may include on-call support and CAT deployment travel. After an initial onsite period, you transition to a hybrid schedule.
Location: San Antonio
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Mid level

Key Responsibilities

  • •Investigate liability and apply appropriate coverage for moderately complex non-injury auto claims, including evaluating, negotiating, and settling.
  • •Negotiate liability related to comparative negligence (claimant or adverse carrier).
  • •Identify coverage concerns, review prior loss history, and create Special Investigation Unit (SIU) referrals when appropriate.
  • •Gather information needed to determine liability from multiple parties (e.g., police reports, recorded statements, witness statements).
  • •Document the full decision process and collaborate with partners to resolve claims proactively within authority guidelines, including during workload surges/CAT support as needed.
Travel: Low travel

Pay and Benefits

Salary: USD 51,370 - 86,680
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental LeavePaid LeavePaid HolidaysWellness Stipend

Key Requirements

  • •High School Diploma or General Equivalency Diploma.
  • •1 year of customer service experience.
  • •Progressive experience handling low complexity auto non-injury liability claims.
  • •Acquisition and maintenance of an insurance adjuster license within 90 days and 3 attempts.
  • •Developing knowledge of auto claims contracts, case law, and state laws and regulations.
Experience:1+ yearsInsuranceAuto claimsP&C insuranceCustomer service
Education:High School
Skills:NegotiationInvestigationCommunicationConflict resolutionPrioritizing
Licenses:Insurance adjuster license
Certifications:Insurance adjuster licenseAICCPCU
Tech Stack:Guidewire

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn