Stage Experience Lead - Full Time (Ottawa, ON, CA, K2B 8C1)

Sephora
Ottawa
Workplace: OnsiteFull timeCAD 22.2 - 26.1 hourlyFunction: Administration & Executive AssistanceSkills: ["Communication","Influencing","Team building","Coaching","Client service"]

Lead the on-stage client experience within a specific Sephora location, overseeing sales floor departments (e.g., Beauty, Skincare, Fragrance & Haircare). Ensure cast execute Sephora’s selling model, respond to client feedback, and support client service through the appropriate channels. Back World selling training on client interactive technology, assist with in-store events, and coach performance while driving store sales and business opportunities.

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Sephora
Sephora
5 days ago

Stage Experience Lead - Full Time (Ottawa, ON, CA, K2B 8C1)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Lead the on-stage client experience within a specific Sephora location, overseeing sales floor departments (e.g., Beauty, Skincare, Fragrance & Haircare). Ensure cast execute Sephora’s selling model, respond to client feedback, and support client service through the appropriate channels. Back World selling training on client interactive technology, assist with in-store events, and coach performance while driving store sales and business opportunities.
Location: Ottawa
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Oversee all sales floor departments within the assigned Sephora location, including Beauty, Skincare, Fragrance & Haircare.
  • •Ensure on-stage cast properly execute Sephora’s selling model and deliver outstanding client service.
  • •Support timely response to client feedback per department and help action client-related issues.
  • •Embrace innovation by ensuring World selling cast are trained in client interactive technology.
  • •Coach performance and participate in regular check-ins with direct reports, and support in-store events as needed.

Pay and Benefits

Salary: CAD 22.2 - 26.1 hourly
Perks:Learning Budget

Key Requirements

  • •1 to 3 years’ experience in a similar role at a similar volume store or equivalent internal experience.
  • •Excellent verbal and written communications skills to influence business partners at all levels.
  • •Proven ability to create teams by attracting and identifying talented store leaders.
  • •Ability to train and develop cast to drive sales and deliver outstanding client service.
  • •Strong understanding of store sales performance and business opportunities.
Experience:RetailClient service
Skills:CommunicationInfluencingTeam buildingCoachingClient service

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn