Agent Experience Coordinator

Compass
United States
Workplace: OnsiteFull timeUSD 27 - 29 hourlyFunction: Executive & General ManagementSkills: ["Customer empathy","Listening","Problem-solving","Verbal communication","Organization"]

Serve as the first point of contact in the Compass office, welcoming guests and keeping the workspace organized while maintaining office standards. Provide 1:1 support to agents for Compass technology and tools, answer basic questions, and troubleshoot device and enterprise system issues. Support marketing requests with template-based collateral, coordinate events and office communications, and partner with the agent experience team to share feedback and improve the customer experience.

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Compass
Compass
2 days ago

Agent Experience Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Serve as the first point of contact in the Compass office, welcoming guests and keeping the workspace organized while maintaining office standards. Provide 1:1 support to agents for Compass technology and tools, answer basic questions, and troubleshoot device and enterprise system issues. Support marketing requests with template-based collateral, coordinate events and office communications, and partner with the agent experience team to share feedback and improve the customer experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Welcome guests and serve as the face of the office, including managing mail distribution and in-office event setup
  • •Maintain office appearance and organization, manage supply inventory, and escalate facilities issues
  • •Provide 1:1 support to agents for Compass technology and adjacent services
  • •Create basic marketing collateral from templates and coordinate with marketing specialists for more complex requests
  • •Answer basic technology questions and troubleshoot issues for devices, conference room hardware, and enterprise systems

Pay and Benefits

Salary: USD 27 - 29 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveSick TimeLife InsuranceDisability InsuranceCommuter BenefitsPet Insurance

Key Requirements

  • •2+ years of experience in customer service, office management, hospitality, or operations
  • •Ability to work in the office during standard operating hours
  • •Experience supporting real estate agents is a plus
  • •Experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus
  • •Strong listening, empathy, communication, and problem-solving with meticulous attention to detail
Experience:Real estateCustomer serviceOffice managementHospitalityOperations
Skills:Customer empathyListeningProblem-solvingVerbal communicationOrganization
Languages:English
Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass
A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.
Industry: PropTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2012
WebsiteLinkedIn