Director, Business Operations

Headway
United States
Workplace: RemoteFull timeUSD 169,000 - 265,000 annuallyFunction: Business OperationsSkills: ["Strategic thinking","Cross-functional collaboration","Leadership","Operational excellence","Synthesizing insights"]

Own the operational strategy for the Patient Group and help shape the roadmap through close partnership with Product, Engineering, Data, Design, and GTM. Build frameworks for critical decisions, translate vision into execution plans, and align cross-functional dependencies tied to measurable impact. Lead and mentor a lean Business Operations team to scale patient acquisition and strategic partnerships while navigating ambiguity and high-stakes tradeoffs.

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Headway
Headway
1 day ago

Director, Business Operations

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 33 minutes agoStatus: Closed

Job Summary

Own the operational strategy for the Patient Group and help shape the roadmap through close partnership with Product, Engineering, Data, Design, and GTM. Build frameworks for critical decisions, translate vision into execution plans, and align cross-functional dependencies tied to measurable impact. Lead and mentor a lean Business Operations team to scale patient acquisition and strategic partnerships while navigating ambiguity and high-stakes tradeoffs.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Director level

Key Responsibilities

  • •Architect the operational spine for the Patient Group and partner with Product, Engineering, Data, Design, and GTM to translate vision into roadmaps and execution plans.
  • •Build frameworks for critical decisions, including sizing opportunities and facilitating high-stakes tradeoff discussions.
  • •Partner deeply with Product and Engineering to define priorities and drive execution against the highest-impact opportunities.
  • •Act as the connective tissue across the group and stakeholders, aligning dependencies to measurable impact and progress.
  • •Lead and mentor a lean Business Operations team responsible for scaling patient acquisition and overseeing operational strategy for core experiences and growth initiatives.

Pay and Benefits

Salary: USD 169,000 - 265,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kRemote WorkParental LeavePaid Leave

Key Requirements

  • •10+ years of experience in Business Operations or Strategy & Operations in growth-focused roles.
  • •5+ years of experience managing high-performing teams.
  • •Ability to architect long-term strategies and work through granular models and metrics to hit goals.
  • •Deep product and data intuition to define product strategy and performance metrics.
  • •Experience leading high-stakes, cross-functional processes and aligning senior stakeholders around priorities, tradeoffs, and timelines.
Experience:Growth-focused roles
Skills:Strategic thinkingCross-functional collaborationLeadershipOperational excellenceSynthesizing insights

Company Brief

Headway
Headway is a technology-driven mental health platform that connects patients with licensed therapists and streamlines insurance-based mental healthcare access for providers and practices across the United States.
Industry: Mental Health
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: New York, United States
Founded: 2017
Website