Mortgage Collector

Fifth Third Bancorp
Cincinnati
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Customer service","Listening","Negotiation","Problem-solving"]

Counsel consumer and mortgage customers in default by initiating outreach, making collection and demand calls, and guiding borrowers toward loss-mitigation workout alternatives. Analyze each customer’s situation and collateral risk to recommend actions such as forbearance, repayment plans, modifications, and pre-foreclosure options. Maintain compliance with investor, company, federal, and insurer guidelines, document collection efforts, and escalate issues when needed.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

Mortgage Collector

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Counsel consumer and mortgage customers in default by initiating outreach, making collection and demand calls, and guiding borrowers toward loss-mitigation workout alternatives. Analyze each customer’s situation and collateral risk to recommend actions such as forbearance, repayment plans, modifications, and pre-foreclosure options. Maintain compliance with investor, company, federal, and insurer guidelines, document collection efforts, and escalate issues when needed.
Location: Cincinnati
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Contact delinquent customers using manual dialing to obtain payment commitments and pursue workout alternatives.
  • •Analyze customer situation and collateral risk to recommend loss mitigation options such as forbearance, repayment plans, modifications, and pre-foreclosure/short sales or deed in lieu.
  • •Review and recommend actions on proposed foreclosure or repossession alternatives within established timeframes.
  • •Skip trace accounts as needed, quote reinstatement amounts and payoffs, set up repayment plans, and ensure required documentation is received.
  • •Record collection efforts, escalate problem accounts appropriately, and monitor accounts subject to the Soldiers and Sailors Act for compliance.

Key Requirements

  • •High School Diploma or equivalent.
  • •Minimum two years of collection, support, or related customer service experience (loss mitigation preferred but not required).
  • •Knowledge of basic mortgage default timelines and procedures, including bankruptcy, escrow, and foreclosure.
  • •Ability to comply with FDCPA, Privacy Act, state laws, and all applicable bank collection guidelines.
  • •Proficiency with Microsoft Word, Outlook, Access, and Excel (minimum intermediate).
Experience:2+ years
Education:High School
Skills:CommunicationCustomer serviceListeningNegotiationProblem-solving
Tech Stack:Microsoft WordMicrosoft OutlookMicrosoft AccessMicrosoft Excel

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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