Technical Support Engineer - FortiAuthenticator

Fortinet
Frankfurt
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 6+ yearsSkills: ["Troubleshooting","Problem-solving","Communication","Customer education","Escalation management"]

Serve as the main technical point of contact for customers and partners, handling break/fix and configuration inquiries for FortiGate and FortiAuthenticator. Troubleshoot networking/security issues, gather and analyze customer environment data, and recommend configuration improvements. Reproduce issues in lab settings, consult technical documentation and release notes, manage case follow-up and escalations, and lead customer management meetings when needed.

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FursaFursa
Fortinet
Fortinet
1 day ago

Technical Support Engineer - FortiAuthenticator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Serve as the main technical point of contact for customers and partners, handling break/fix and configuration inquiries for FortiGate and FortiAuthenticator. Troubleshoot networking/security issues, gather and analyze customer environment data, and recommend configuration improvements. Reproduce issues in lab settings, consult technical documentation and release notes, manage case follow-up and escalations, and lead customer management meetings when needed.
Location: Frankfurt
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Act as the main contact point for technical break/fix and configuration inquiries for FortiGate and FortiAuthenticator.
  • •Conduct basic troubleshooting to resolve customer issues promptly.
  • •Collect, analyze, and recommend configuration information to help optimize customer systems.
  • •Reproduce customer environments in lab settings, isolate problems, and propose solutions.
  • •Manage technical cases end-to-end, including follow-up, escalation, case management, and customer communications.

Key Requirements

  • •6+ years of experience in the networking or security industry.
  • •In-depth knowledge of TCP/IP.
  • •Hands-on experience with security devices such as firewalls, IPS, and mail security gateways.
  • •Proficient spoken and written English and German.
  • •Excellent troubleshooting and problem-solving skills with strong written and verbal communication.
Experience:6+ yearsNetworkingSecurityEnterprise IT
Skills:TroubleshootingProblem-solvingCommunicationCustomer educationEscalation management
Certifications:FCPCCNACCNPCCSPCISSP
Languages:EnglishGerman
Tech Stack:FortiGateFortiAuthenticatorTCP/IPFirewallsIPSMail Security GatewaysActive DirectoryLDAPRADIUSKerberosNTLMVPNIPsecSSLSQLWeb application security

Company Brief

Fortinet
Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 1994
WebsiteLinkedIn