Agent Experience Manager

Compass
New Jersey
Workplace: OnsiteFull timeUSD 27 - 30 hourlyFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Communication","Empathy","Relationship management","Problem-solving","Organizational skills"]

Serve as the first point of contact and ongoing day-to-day account manager for high-touch Compass customers. Provide 1:1 support, strategic recommendations, and group training to help agents adopt Compass technology and services. Deliver essential marketing assistance using templates, coordinate onboarding with the onboarding team, and support office operations while partnering cross-functionally on initiatives and agent feedback. This role is 100% in-office at Ocean City and Avalon locations.

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FursaFursa
Compass
Compass
1 day ago

Agent Experience Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as the first point of contact and ongoing day-to-day account manager for high-touch Compass customers. Provide 1:1 support, strategic recommendations, and group training to help agents adopt Compass technology and services. Deliver essential marketing assistance using templates, coordinate onboarding with the onboarding team, and support office operations while partnering cross-functionally on initiatives and agent feedback. This role is 100% in-office at Ocean City and Avalon locations.
Location: New Jersey
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the day-to-day contact for customer questions and issues via phone, email, and in-person meetings.
  • •Provide 1:1 support, strategic recommendations, and group training to help customers adopt Compass technology and services.
  • •Create marketing collateral from templates (e.g., listing presentations and postcards) and coordinate with marketing specialists for complex requests.
  • •Partner with the Onboarding team on the strategy and logistics for welcoming new customers.
  • •Support office operations as the face of the office, including answering the phone line, managing mail distribution, maintaining supplies, and escalating facilities issues.

Pay and Benefits

Salary: USD 27 - 30 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeavePet Insurance

Key Requirements

  • •2-3 years of experience in customer service, training, office management, hospitality, or operations.
  • •Previous experience in real estate is a plus.
  • •Previous experience with live or remote training is a plus.
  • •Experience working with enterprise technology such as Zendesk, Salesforce, and Confluence is a plus.
  • •Ability to work in the office during standard operating hours and lift up to 25 lbs.
Experience:2-3 yearsReal estate
Skills:CommunicationEmpathyRelationship managementProblem-solvingOrganizational skills
Languages:English
Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass
A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.
Industry: PropTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2012
WebsiteLinkedIn