Senior Account Manager, SMB

PayPal
Milan
Workplace: OnsiteFull timeEUR 43,200 - 62,040 annuallyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Ownership","Problem-solving","Internal collaboration"]

Own the end-to-end commercial relationship for a portfolio of ~80 higher-value SMB merchants. Proactively identify growth opportunities, expand product adoption, and solve merchant needs to protect and grow transaction margin. Serve as the single point of contact, use AI-powered tools to surface growth and risk signals, keep pipeline/forecast reporting sharp, and coordinate internal teams when standard processes don’t fit.

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FursaFursa
PayPal
PayPal
3 days ago

Senior Account Manager, SMB

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own the end-to-end commercial relationship for a portfolio of ~80 higher-value SMB merchants. Proactively identify growth opportunities, expand product adoption, and solve merchant needs to protect and grow transaction margin. Serve as the single point of contact, use AI-powered tools to surface growth and risk signals, keep pipeline/forecast reporting sharp, and coordinate internal teams when standard processes don’t fit.
Location: Milan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as the single point of contact and own commercial outcomes end to end for your SMB merchant portfolio.
  • •Proactively identify growth opportunities and expand product adoption to protect and grow transaction margin.
  • •Use AI-powered tools to surface growth, cross-sell, and risk signals across the portfolio.
  • •Keep pipeline, forecast, and portfolio health reporting sharp and share what works with less experienced AM colleagues.
  • •Pull in the right internal teams to resolve merchant needs and make decisions when standard process isn’t enough.

Pay and Benefits

Salary: EUR 43,200 - 62,040 annually
Equity and Bonus:Equity
Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

  • •5+ years of relevant experience with a Bachelor's degree, or an equivalent combination of education and experience.
  • •A track record of owning high-value or strategic customer relationships and the commercial outcomes tied to them.
  • •Quantifiable examples of retaining and growing a complex book of business via cross-sell, upsell, or wallet-share growth.
  • •Comfort using AI or commercial data to rank opportunities, focus time, and step in early on churn or decline risk.
  • •Ability to solve merchant issues beyond standard playbooks by weighing alternatives to reach commercially sound outcomes.
Education:Bachelor's
Skills:OwnershipProblem-solvingInternal collaboration
Tech Stack:AI

Company Brief

PayPal
Global online payments platform enabling digital and mobile payments, money transfers, and merchant services for consumers and businesses, supporting e‑commerce transactions across multiple currencies and payment methods.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1998
WebsiteLinkedIn