NTT

1 month ago

Account Service Advisor - ITSM

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Last checked: 4 hours agoStatus: Live

Job Summary

Oversee and administer ITIL-based service support and technical account management on a 24x7 basis, coordinating incident ownership and client account management. Manage service delivery processes including incident, problem, request, change, service level, and configuration management, plus resource coordination, dispute/technical resolution, and stakeholder communications from tactical to strategic levels.

Location: Georgia, United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Oversee, facilitate, and administer ITIL-based service support and/or technical account management coordinating incident ownership and client account management on a 24x7 basis.
•Manage and oversee service delivery processes including incident, problem, request, change, service level, and configuration management.
•Coordinate resources, manage client relationships, and handle dispute and technical resolution management.
•Communicate with stakeholders at various levels during services engagements from tactical to strategic.
•Own and continuously improve one or more service delivery processes and lead continuous improvement activities.

Pay and Benefits

Salary: USD 71,000 - 105,000 annually

Perks:Health InsuranceDentalVisionLife InsurancePaid Leave401kDisability Insurance

Key Requirements

•8+ years of service management experience leading high-level service delivery processes and associated projects.
•ITIL Foundation Certification with strong understanding of ITIL processes and principles.
•Deep understanding of your subject area and broad understanding of related subject areas.
•Ability to create and document process using strong written and verbal communication skills.
•Undergraduate degree or equivalent combination of education and work experience (graduate degree preferred).

Experience:8+ yearsIT servicesITILITSM

Education:Bachelor's

Skills:Strong written communicationStrong verbal communicationProcess documentationClient communicationContinuous improvement

Certifications:ITIL Foundation

Tech Stack:ITILITSMIncident managementProblem managementRequest managementChange managementService level managementConfiguration managementExcel

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT