Ejecutivo de Atención a Clientes (Monterrey)

Skydropx
Monterrey
Workplace: OnsiteFull timeFunction: OtherExperience: 2+ yearsEducation: bachelorsSkills: ["Proactivity","Problem-solving","Customer service","Empathy","Communication"]

Join a dynamic, regional customer support team at Skydropx in Monterrey. You will proactively manage cases across MX support processes, resolve client queries via multiple channels, ensure timely updates and compliance with SLAs, collaborate with customs agents, and monitor international shipments to resolve incidents, contributing to a high-quality customer experience.

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FursaFursa
Skydropx
Skydropx
2 months ago

Ejecutivo de Atención a Clientes (Monterrey)

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Last checked: 2 hours agoStatus: Live

Job Summary

Join a dynamic, regional customer support team at Skydropx in Monterrey. You will proactively manage cases across MX support processes, resolve client queries via multiple channels, ensure timely updates and compliance with SLAs, collaborate with customs agents, and monitor international shipments to resolve incidents, contributing to a high-quality customer experience.
Location: Monterrey
Workplace: Onsite
Employment Type: Full time

Key Responsibilities

  • •Proactively manage cases across the MX support area, mastering processes, systems and tools to assist customers.
  • •Resolve customer questions and issues effectively through all contact channels to improve their experience.
  • •Keep clients informed about updates, changes and best practices per SLAs, and escalate when needed.
  • •Share knowledge with the team to implement best practices and improve efficiency.
  • •Monitor international shipments and coordinate with customs agents to resolve incidents and ensure documentation is complete.

Key Requirements

  • •Education: Lic. in Industrial Engineering, Logistics, International Business, Business Administration or similar.
  • •2+ years of experience in similar roles.
  • •Advanced Excel.
  • •SQL: desirable.
  • •HubSpot CRM: desirable.
Experience:2+ yearsLogisticsInternational shippingCustomer service
Education:Bachelor's
Skills:ProactivityProblem-solvingCustomer serviceEmpathyCommunication
Languages:SpanishEnglish
Tech Stack:HubSpotTimedoctorSlackGmailCRM

Company Brief

Skydropx
Provides a shipping and logistics platform for e-commerce businesses in Latin America, offering rate comparison, carrier integrations, API access, label generation, and fulfillment tools to streamline parcel delivery and returns.
Industry: Logistics
Company Size: Medium (51 to 250 employees)
Headquarters: Mexico City, Mexico
WebsiteLinkedIn