Senior Executive Assistant, Global Customer Solutions | United States | PST or MST | Remote

Grafana Labs
United States
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Communication","Organization","Attention to detail","Discretion","Remote collaboration"]

Senior Executive Assistant to the SVP, Global Customer Solutions. This role blends executive support with program management, owning a broad portfolio of strategic initiatives across a global, remote-first Customer Solutions organization. You’ll drive coordination, governance, and automation to accelerate decisions, reduce ambiguity, and scale high-impact programs.

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FursaFursa
Grafana Labs
Grafana Labs
2 months ago

Senior Executive Assistant, Global Customer Solutions | United States | PST or MST | Remote

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Last checked: 16 hours agoStatus: Live

Job Summary

Senior Executive Assistant to the SVP, Global Customer Solutions. This role blends executive support with program management, owning a broad portfolio of strategic initiatives across a global, remote-first Customer Solutions organization. You’ll drive coordination, governance, and automation to accelerate decisions, reduce ambiguity, and scale high-impact programs.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Manage the SVP's calendar, travel, emails, expenses, and confidentiality with sound judgment and efficiency.
  • •Coordinate extensive domestic and international travel and host leadership meetings, off-sites, and events.
  • •Own the operational cadence of the Global Customer Solutions org by tracking programs and maintaining a centralized status tracker.
  • •Drive cross-functional accountability, design lightweight program management processes, and prepare materials for leadership reviews and executive briefings.
  • •Identify inefficiencies, propose improvements, and implement AI-powered automations to reduce manual overhead for the team.

Pay and Benefits

Perks:RsusRemote WorkAnnual Leave

Key Requirements

  • •Experience supporting one or more VP or C-level executives in a tech or high-growth startup environment.
  • •Hands-on program or project management experience; ability to run a workstream, not just provide administrative support.
  • •Outstanding verbal and written communication, exceptional organizational skills, and the ability to manage multiple competing priorities with discretion.
  • •Experience working remotely and/or internationally and collaborating across a globally distributed team.
  • •Proficiency with Google Workspace and a track record of leveraging AI tools and automation to improve efficiency.
Experience:High-growth tech
Education:Bachelor's
Skills:CommunicationOrganizationAttention to detailDiscretionRemote collaboration
Languages:English
Tech Stack:Google WorkspaceChatGPTClaudeNotion AIZapier

Company Brief

Grafana Labs
Develops open-source and commercial observability tools, including Grafana for metrics visualization, Loki for log aggregation, and Tempo for tracing, enabling organizations to monitor, analyze, and visualize system performance and telemetry data.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: New York, United States
Founded: 2014
WebsiteLinkedIn