Senior Principal Customer Success Manager, Strategic - France

Atlassian
Paris
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Problem-solving","Communication","Stakeholder management"]

Own strategic customer relationships at the C-suite level and drive measurable outcomes across adoption, retention, and expansion. Lead customer success planning (including QBRs and check-ins) and guide complex transformation and implementation initiatives. Advise on leveraging Atlassian’s AI and emerging technologies, mitigate risks with relevant stakeholders, and act as the voice of the customer to improve product and service experiences.

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Atlassian
Atlassian
14 hours ago

Senior Principal Customer Success Manager, Strategic - France

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Last checked: 14 hours agoStatus: Live

Job Summary

Own strategic customer relationships at the C-suite level and drive measurable outcomes across adoption, retention, and expansion. Lead customer success planning (including QBRs and check-ins) and guide complex transformation and implementation initiatives. Advise on leveraging Atlassian’s AI and emerging technologies, mitigate risks with relevant stakeholders, and act as the voice of the customer to improve product and service experiences.
Location: Paris
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Build and maintain trusted C-suite relationships and position Atlassian as a strategic partner for digital and AI transformation journeys.
  • •Accelerate product adoption and deliver measurable business outcomes across global teams, including expansion and retention.
  • •Lead the development and execution of Customer Success Plans (CSPs) aligned to customer goals, including regular check-ins and QBRs.
  • •Guide complex implementation and transformation initiatives involving multiple partners and stakeholders.
  • •Advise customers on leveraging Atlassian’s AI and emerging technologies, mitigate risks, and provide the voice of the customer through actionable feedback.

Pay and Benefits

Perks:Health InsurancePaid Leave

Key Requirements

  • •Proven experience in Customer Success, account management, consulting, or enterprise transformation, managing the largest and most complex strategic customers.
  • •Executive presence with experience delivering solutions at the SVP/C-level for Fortune 500/global enterprise customers.
  • •Demonstrated success leading transformational initiatives that drive measurable customer outcomes such as adoption, expansion, and retention.
  • •Experience with AI and digital transformation in enterprise environments.
  • •Strong knowledge of Jira and Confluence, plus proficiency using Customer Success Planning frameworks and tools like Gainsight, Salesforce, or Tableau.
Experience:Enterprise environmentsFortune 500Digital transformation
Skills:Problem-solvingCommunicationStakeholder management
Certifications:ITSM
Tech Stack:JiraConfluenceGainsightSalesforceTableauAI

Company Brief

Atlassian
Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2002
Glassdoor
Glassdoor: 3.1
WebsiteLinkedInGlassdoor