Specialist - VIP Support

Qiddiya
Riyadh
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Confidentiality","Communication","Proactive troubleshooting","Incident management","Customer satisfaction tracking"]

Own executive and VIP support for critical events by preventing downtime through proactive device health checks, patch-status reviews, and performance monitoring. Provide rapid, tailored response using defined escort and incident procedures, delivering clear advisories to VIPs during maintenance. Coordinate event coverage and on-site readiness for leadership engagements, track CSAT and restore times, and implement improvements while ensuring confidentiality and privileged-access controls.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Qiddiya
Qiddiya
1 day ago

Specialist - VIP Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own executive and VIP support for critical events by preventing downtime through proactive device health checks, patch-status reviews, and performance monitoring. Provide rapid, tailored response using defined escort and incident procedures, delivering clear advisories to VIPs during maintenance. Coordinate event coverage and on-site readiness for leadership engagements, track CSAT and restore times, and implement improvements while ensuring confidentiality and privileged-access controls.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Protect executive productivity with tailored VIP models, escort procedures, and rapid response during critical incidents.
  • •Run proactive device health checks, verify patch status, and review performance to prevent incidents.
  • •Deliver concise, expectation-setting updates and advisories to VIPs during incidents and maintenance.
  • •Coordinate event coverage, peak-period protection, and on-site readiness for board and leadership engagements.
  • •Track VIP CSAT and response/restore times, complete proactive actions, and implement continuous improvements.

Key Requirements

  • •Bachelor’s degree in IT, Computer Science, or a related field.
  • •2+ years of experience (preferably majority in end-user support).
  • •Experience providing VIP support in large, multi-vendor enterprises.
  • •ITIL (or equivalent) preferred.
  • •Experience in entertainment entities preferred.
Experience:2+ yearsEnd-user supportVIP supportMulti-vendor enterprisesEntertainment
Education:Bachelor's
Skills:ConfidentialityCommunicationProactive troubleshootingIncident managementCustomer satisfaction tracking
Certifications:ITIL

Company Brief

Qiddiya
Developing Qiddiya City, a PIF-backed giga-project near Riyadh delivering theme parks, sports venues, cultural attractions, hospitality, and entertainment ecosystems to drive tourism, jobs, and economic diversification under Saudi Vision 2030.
Industry: Real Estate Development
Company Size: Enterprise (1,001+ employees)
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Riyadh, Saudi Arabia
Founded: 2018
Glassdoor
Glassdoor: 4.3
WebsiteLinkedInGlassdoor