Senior Technical Support Engineer

LangChain
United States
Workplace: OnsiteFull timeUSD 130,000 - 170,000 annuallyFunction: Customer Support (Service Desk)Experience: 4+ yearsSkills: ["Problem-solving","Communication","Mentoring","Leadership"]

Senior Technical Support Engineer to lead highly technical customer support for AI platforms, debugging production LLM applications, improving observability, and guiding critical escalations. You’ll collaborate with engineering, operations, documentation, and product teams, mentor peers, and drive continuous improvement in support metrics while shaping world-class tech support for enterprise customers.

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FursaFursa
LangChain
LangChain
10 months ago

Senior Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Senior Technical Support Engineer to lead highly technical customer support for AI platforms, debugging production LLM applications, improving observability, and guiding critical escalations. You’ll collaborate with engineering, operations, documentation, and product teams, mentor peers, and drive continuous improvement in support metrics while shaping world-class tech support for enterprise customers.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Sr. Manager level

Key Responsibilities

  • •Be the go-to escalation point for technical support inquiries—diagnosing issues across customer setup, LangChain products, and deployment issues.
  • •Work directly with engineering, operations, documentation, and product teams to resolve bugs, suggest patches, and advocate for customer needs.
  • •Partner with Deployed Engineering to support critical enterprise customers.
  • •Build and refine internal tooling, diagnostics, and runbooks for complex issue triage.
  • •Lead post-mortems for critical incidents and feed learnings back into product and documentation.

Pay and Benefits

Salary: USD 130,000 - 170,000 annually
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •4+ years in technical support, solutions engineering, or SRE roles in deeply technical B2B environments (e.g., observability, infrastructure, data platforms).
  • •Expert troubleshooting skills across APIs, SDKs, distributed systems, and cloud-native stacks.
  • •Programming experience with Python. Bonus if you have TypeScript experience.
  • •Hands-on knowledge of Kubernetes and Docker
  • •Comfort working with logs, traces, metrics in Datadog, and 3rd-party integrations (e.g., OpenTelemetry, LLM providers)
Experience:4+ yearsObservabilityInfrastructureData platformsB2BAI platforms
Skills:Problem-solvingCommunicationMentoringLeadership
Tech Stack:PythonTypeScriptKubernetesDockerDatadogOpenTelemetry

Company Brief

LangChain
Provides an open-source framework and commercial platform (LangSmith/LangGraph) for building, testing, monitoring, and deploying LLM-powered applications and agentic AI for developers and enterprises.
Industry: Developer Tools
Company Size: Medium (51 to 250 employees)
Revenue: USD 10M to 25M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series B
Headquarters: San Francisco, United States
Founded: 2022
WebsiteLinkedIn