Trust & Safety Investigator II, Singapore

Cloudflare
Singapore
Workplace: HybridFull timeFunction: Product ManagementExperience: 3-5 yearsSkills: ["Attention to detail","Stakeholder management","Tact","Calm demeanor","Written communication"]

Investigate sensitive trust and safety escalations and abuse claims, including financial fraud, for Cloudflare’s global customers. You’ll administer compliant handling of legal requests (e.g., subpoenas and court orders), ensure timely SLA delivery, and coordinate with Policy, Legal, and Product to scale investigation operations. The role includes careful review of emotionally charged cases, and may involve rotating weekend and off-hour coverage in the Singapore office.

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FursaFursa
Cloudflare
Cloudflare
12 hours ago

Trust & Safety Investigator II, Singapore

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Last checked: 6 hours agoStatus: Live

Job Summary

Investigate sensitive trust and safety escalations and abuse claims, including financial fraud, for Cloudflare’s global customers. You’ll administer compliant handling of legal requests (e.g., subpoenas and court orders), ensure timely SLA delivery, and coordinate with Policy, Legal, and Product to scale investigation operations. The role includes careful review of emotionally charged cases, and may involve rotating weekend and off-hour coverage in the Singapore office.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Address sensitive and escalated abuse, compliance tasks, and trust and safety issues affecting customers.
  • •Administer efficient and compliant handling of legal requests, including requests for information, subpoenas, and court orders.
  • •Ensure timely SLA delivery and maintain high stakeholder satisfaction.
  • •Partner with Policy, Legal, and Product teams to scale investigation processes.
  • •Handle sensitive content and emotionally charged escalations, including possible rotating weekend and off-hour coverage.

Key Requirements

  • •3-5 years of anti-abuse or support escalations experience at an internet service provider or hosting provider.
  • •Working knowledge of DNS and how the internet works.
  • •Experience working with lawyers and legal teams on document production requests.
  • •Experience interacting with law enforcement individuals and agencies.
  • •Strong communication skills and the ability to manage sensitive content and emotionally charged escalations with tact.
Experience:3-5 yearsInternet service providerHosting provider
Skills:Attention to detailStakeholder managementTactCalm demeanorWritten communication
Tech Stack:DNSDMCA

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn