Digital Banking Specialist- Chicago Area

Discover Financial
Chicago
Workplace: OnsiteFull timeUSD 47,840 - 55,016 annuallyFunction: Banking, Lending & CreditExperience: 1+ yearsEducation: high_schoolSkills: ["Communication","Teamwork","Flexibility","Problem-solving","De-escalation"]

Act as the face of digital banking in a community café, welcoming guests and guiding them through Capital One’s mobile and digital tools. Share product value through genuine conversations, troubleshoot technical issues, and resolve escalated customer concerns while aligning with compliance requirements. Support community events that promote financial health, stay flexible with changing schedules, and help create an inclusive, welcoming guest experience.

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Discover Financial
Discover Financial
2 days ago

Digital Banking Specialist- Chicago Area

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Act as the face of digital banking in a community café, welcoming guests and guiding them through Capital One’s mobile and digital tools. Share product value through genuine conversations, troubleshoot technical issues, and resolve escalated customer concerns while aligning with compliance requirements. Support community events that promote financial health, stay flexible with changing schedules, and help create an inclusive, welcoming guest experience.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Entry level

Key Responsibilities

  • •Engage with guests to guide them through the café and digital banking experience.
  • •Explain Capital One products and services through conversation, without traditional sales goals.
  • •Guide customers through mobile tools and troubleshoot digital/tech issues.
  • •Advocate for customers by problem-solving and resolving issues in line with compliance and regulatory requirements.
  • •Support local events that promote financial health and uphold an inclusive, supportive environment.
Travel: Low travel

Pay and Benefits

Salary: USD 47,840 - 55,016 annually
Perks:Health InsuranceDentalVision401kPaid TimeLearning BudgetParental LeaveLife InsuranceDisability Insurance

Key Requirements

  • •High School Diploma, GED, or Equivalent Certification.
  • •At least 1 year of Retail, Sales, or Customer Service experience.
  • •Associate’s degree.
  • •2+ years of banking experience.
  • •Proficient in G-Suite.
Experience:1+ yearsRetailSalesCustomer serviceBankingCustomer-facing
Education:High School
Skills:CommunicationTeamworkFlexibilityProblem-solvingDe-escalation
Tech Stack:G-Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn