CLP Administrator

Teletech
Melbourne
Full timeFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: certificationSkills: ["Communication","Interpersonal skills","Negotiation","Attention to detail","Decision making"]

Assess and adjudicate Customer Support Program (CSP) requests for financial assistance for vehicle repairs after warranty coverage ends. Review claims using correct categories, repair methods, and standard repair times, and stay current with technical service bulletins to guide dealer network practices. Communicate through the OWS prior approval system, liaise with Ford service engineering and dealerships, support technical CRC guidance, and provide reporting and project assistance.

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Teletech
Teletech
1 day ago

CLP Administrator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Assess and adjudicate Customer Support Program (CSP) requests for financial assistance for vehicle repairs after warranty coverage ends. Review claims using correct categories, repair methods, and standard repair times, and stay current with technical service bulletins to guide dealer network practices. Communicate through the OWS prior approval system, liaise with Ford service engineering and dealerships, support technical CRC guidance, and provide reporting and project assistance.
Location: Melbourne
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Assess CSP requests for financial assistance by ensuring claims use the correct category, repair method, and standard repair times aligned to Ford policy manuals.
  • •Review Professional Technical System (PTS) and Technical Assistance Center (TAC) responses and stay current with technical service bulletins to ensure correct dealer network repair methods.
  • •Respond to CSP prior approval contacts within 4 hours and adjudicate requests using the OWS prior approval system to minimize contacts required for review completion.
  • •Liaise with Ford Australia Service Engineering and Ford Dealerships to resolve customer support program requests and provide guidance, training, and feedback to the CRC.
  • •Support regional and Ford customer service departments with insights on emerging mechanical trends and provide ad-hoc technical support for the CRC when required, plus reporting and project support.

Key Requirements

  • •Certificate 3 in automotive mechanics (Light Vehicle/Heavy Vehicle).
  • •5+ years of mechanical experience (including apprenticeship) is required.
  • •12 months dealership experience (preferred).
  • •Exposure to warranty administration and service advising is an advantage.
  • •Must be available to work varied shifts.
Experience:5+ yearsAutomotiveDealershipWarranty administration
Education:Certification / Diploma in Automotive mechanics (Light Vehicle/Heavy Vehicle)
Skills:CommunicationInterpersonal skillsNegotiationAttention to detailDecision making
Certifications:Certificate 3 in automotive mechanics
Tech Stack:Microsoft Office SuiteWeb applicationsOWS prior approval systemPTSTAC

Company Brief

Teletech
Provides customer experience (CX) technology and services, including contact center operations, digital consulting, and cloud-based CX platforms to help enterprises improve customer engagement and operational efficiency.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Englewood, United States
Founded: 1982
WebsiteLinkedIn