Sr. Customer Service Advisor - instashop

Delivery Hero
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Multitasking","Time management","Organizational skills","Interpersonal skills","Problem-solving","Communication"]

Manage customer orders and provide timely, effective support as the primary point of contact for customers and vendors. Handle inbound calls and messages, resolve inquiries with attentive communication and efficient use of resources, and support partners via calls, emails, chats, and basic remote IT troubleshooting. Collaborate with rider support and merchant teams, monitor service metrics, mentor coordinators/associates, and escalate recurring issues to the right teams.

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Delivery Hero
Delivery Hero
3 days ago

Sr. Customer Service Advisor - instashop

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 5 days ago

Job Summary

Manage customer orders and provide timely, effective support as the primary point of contact for customers and vendors. Handle inbound calls and messages, resolve inquiries with attentive communication and efficient use of resources, and support partners via calls, emails, chats, and basic remote IT troubleshooting. Collaborate with rider support and merchant teams, monitor service metrics, mentor coordinators/associates, and escalate recurring issues to the right teams.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage customer orders and provide support throughout the order process.
  • •Handle inbound calls and messages from customers, partners, and prospects.
  • •Deliver high-quality customer service by clarifying needs and using resources to answer inquiries efficiently.
  • •Collaborate with rider support and merchant teams to ensure timely, accurate order delivery.
  • •Monitor customer service performance metrics and escalate recurring failures to the Escalations team or line manager.

Key Requirements

  • •Bachelor’s degree is required.
  • •Ability to multitask and handle high call volumes.
  • •Effective time management and organizational skills.
  • •Exceptional interpersonal skills with problem-solving ability.
  • •Flexible schedule to work rotational shifts including weekends.
Education:Bachelor's
Skills:MultitaskingTime managementOrganizational skillsInterpersonal skillsProblem-solvingCommunication
Languages:English

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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