IT Service Desk Analyst

DP World
Santo Domingo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Leadership","Customer service","Teamwork"]

The IT Service Desk Analyst serves as the first contact for end users, providing frontline remote technical support across North and South America. You’ll troubleshoot hardware, software, and network issues, assist with devices and applications, document actions in the ticketing system, and escalate problems to IT teams while adhering to SLAs and maintaining high customer service standards.

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DP World
DP World
4 months ago

IT Service Desk Analyst

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Last checked: 9 hours agoStatus: Live

Job Summary

The IT Service Desk Analyst serves as the first contact for end users, providing frontline remote technical support across North and South America. You’ll troubleshoot hardware, software, and network issues, assist with devices and applications, document actions in the ticketing system, and escalate problems to IT teams while adhering to SLAs and maintaining high customer service standards.
Location: Santo Domingo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to incoming support requests from users via phone, email, or ticketing system, ensuring timely and effective resolution
  • •Troubleshoot and resolve hardware, software, and network issues for end users, providing clear and concise technical assistance
  • •Provide technical support for devices including desktops, laptops, printers, and mobile devices
  • •Install, configure, and update software applications and operating systems to ensure optimal performance and security
  • •Document support activities, solutions, and outcomes in the ticketing system and communicate with users on status

Key Requirements

  • •Bachelor’s degree in Computer Science or Management Information Systems, or equivalent experience
Experience:2+ yearsIT supportEnterprise IT
Education:Bachelor's
Skills:CommunicationProblem-solvingLeadershipCustomer serviceTeamwork
Certifications:ITIL4CompTIA A+CCNA
Languages:EnglishSpanish
Tech Stack:WindowsMicrosoft OfficeCCNACompTIA A+ITIL4Ticketing systems

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
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