DP World

2 months ago

IT Service Desk Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

The IT Service Desk Analyst serves as the first contact for end users, providing frontline remote technical support across North and South America. You’ll troubleshoot hardware, software, and network issues, assist with devices and applications, document actions in the ticketing system, and escalate problems to IT teams while adhering to SLAs and maintaining high customer service standards.

Location: Santo Domingo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond to incoming support requests from users via phone, email, or ticketing system, ensuring timely and effective resolution
•Troubleshoot and resolve hardware, software, and network issues for end users, providing clear and concise technical assistance
•Provide technical support for devices including desktops, laptops, printers, and mobile devices
•Install, configure, and update software applications and operating systems to ensure optimal performance and security
•Document support activities, solutions, and outcomes in the ticketing system and communicate with users on status

Key Requirements

•Bachelor’s degree in Computer Science or Management Information Systems, or equivalent experience

Experience:2+ yearsIT supportEnterprise IT

Education:Bachelor's

Skills:CommunicationProblem-solvingLeadershipCustomer serviceTeamwork

Certifications:ITIL4CompTIA A+CCNA

Languages:EnglishSpanish

Tech Stack:WindowsMicrosoft OfficeCCNACompTIA A+ITIL4Ticketing systems

Company Brief

DP World

Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.

Industry: Ports & Port Operators

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 2005

Glassdoor: 3.6

Website LinkedIn Glassdoor

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DP World

2 months ago

IT Service Desk Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Santo Domingo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond to incoming support requests from users via phone, email, or ticketing system, ensuring timely and effective resolution
•Troubleshoot and resolve hardware, software, and network issues for end users, providing clear and concise technical assistance
•Provide technical support for devices including desktops, laptops, printers, and mobile devices
•Install, configure, and update software applications and operating systems to ensure optimal performance and security
•Document support activities, solutions, and outcomes in the ticketing system and communicate with users on status

Key Requirements

•Bachelor’s degree in Computer Science or Management Information Systems, or equivalent experience

Experience:2+ yearsIT supportEnterprise IT

Education:Bachelor's

Skills:CommunicationProblem-solvingLeadershipCustomer serviceTeamwork

Certifications:ITIL4CompTIA A+CCNA

Languages:EnglishSpanish

Tech Stack:WindowsMicrosoft OfficeCCNACompTIA A+ITIL4Ticketing systems

Company Brief

DP World

Industry: Ports & Port Operators

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 2005

Glassdoor: 3.6

Website LinkedIn Glassdoor