GTM Partnerships Manager (Payments Business Operations)

Airwallex
Hong Kong
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 5+ yearsEducation: bachelorsSkills: ["Stakeholder management","Communication","Process design","Detail-oriented","Risk management"]

Own operational strategy and optimization for the offline acquiring business, covering POS systems, terminal deployments, merchant onboarding, and MCC/MDR quotation. Design and document end-to-end lifecycle processes, automate workflows, and manage partner and vendor relationships. Drive KPI monitoring and operational risk management, lead scheme compliance reporting and audits, and collaborate across Product, Sales, Account Management, Finance, and Treasury to improve stability, scalability, and dispute/settlement outcomes.

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Airwallex
Airwallex
1 month ago

GTM Partnerships Manager (Payments Business Operations)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Own operational strategy and optimization for the offline acquiring business, covering POS systems, terminal deployments, merchant onboarding, and MCC/MDR quotation. Design and document end-to-end lifecycle processes, automate workflows, and manage partner and vendor relationships. Drive KPI monitoring and operational risk management, lead scheme compliance reporting and audits, and collaborate across Product, Sales, Account Management, Finance, and Treasury to improve stability, scalability, and dispute/settlement outcomes.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Design, document, and implement best-in-class operational processes for the offline acquiring lifecycle from merchant application and underwriting through settlement and chargeback management.
  • •Identify workflow bottlenecks and manual tasks, then drive automation and process re-engineering to improve efficiency and reduce operational risk.
  • •Manage external partner relationships across payment partners, terminal vendors, ISOs, and third-party providers for the offline ecosystem.
  • •Oversee offline merchant onboarding and lifecycle management, including KYC/AML compliance, terminal inventory configuration/deployment/decommissioning, and merchant parameter setup.
  • •Establish KPIs and operational metrics, monitor daily processing/settlement, collaborate with Risk and Compliance for PCI/scheme/local regulatory adherence, and lead compliance reporting and audits.

Key Requirements

  • •At least 5 years of experience in Payments Operations, Business Operations, or a similar role at a bank, PSP, or fintech.
  • •Deep operational experience in offline acquiring/merchant services, including POS/terminal management and physical payment acceptance.
  • •Strong understanding of card scheme rules (Visa/Mastercard) and card-present compliance requirements (e.g., terminal certification, PCI P2PE).
  • •Proven ability to design, document, and implement scalable, efficient operational processes.
  • •Bachelor’s degree in Business Administration, Finance, Computer Science, or a related field.
Experience:5+ yearsPaymentsFintechPSP
Education:Bachelor's in Business Administration, Finance, Computer Science, or a related field
Skills:Stakeholder managementCommunicationProcess designDetail-orientedRisk management
Tech Stack:Offline acquiringPOS systemsPoint-of-sale (POS)Terminal deploymentsTerminal inventory managementSettlementReconciliationCore banking systemsChargeback managementKYCAMLPCI DSSPCI P2PEPSD2

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
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