Delivery Hero

2 weeks ago

Lead, Account Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Drive commercial growth across a Q-commerce marketplace portfolio across grocery and non-grocery verticals throughout Malaysia. Lead a team of Strategic Account Managers, Account Managers, and Coordinators to accelerate topline performance against KPIs and OKRs, build and execute Joint Business Plans with key enterprise partners, and design high-impact campaign strategies. Ensure merchant success through strong storefront/content and inventory quality, using analytics and market intelligence to prioritize resources and protect market share.

Location: Malaysia

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Manager level

Key Responsibilities

•Lead, mentor, and coach a team of Strategic Account Managers, Account Managers, and Coordinators to build data-driven portfolio management and fast execution.
•Own team performance against KPIs and OKRs, including topline ambition, campaign participation, and revenue targets.
•Build, negotiate, and execute long-term Joint Business Plans with major partners and key accounts to align mutual growth goals.
•Design and execute seasonal and platform-wide campaign strategies to drive merchant adoption, funded deal submissions, and co-marketing investments.
•Ensure merchant success and storefront quality by optimizing partner performance gaps and maintaining customer-facing catalog content integrity and real-time inventory updates.

Key Requirements

•6–9 years of experience in commercial, account management, or category management within Q-commerce, e-commerce, food delivery, or FMCG sectors.
•Minimum 2 years of experience directly managing and developing a team of account or portfolio managers.
•Proven track record negotiating Joint Business Plans and managing commercial growth metrics with large enterprise retail brands.
•Exceptional communication skills to navigate a matrixed organization and collaborate across functional teams.
•Deep understanding of the Malaysian retail landscape is preferred.

Experience:6-9 yearsQ-commerceE-commerceFood DeliveryFMCG

Skills:People managementData-driven decision-makingStakeholder managementCross-functional collaborationCommunication

Languages:English

Company Brief

Delivery Hero

Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor

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Delivery Hero

2 weeks ago

Lead, Account Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Malaysia

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Manager level

Key Responsibilities

•Lead, mentor, and coach a team of Strategic Account Managers, Account Managers, and Coordinators to build data-driven portfolio management and fast execution.
•Own team performance against KPIs and OKRs, including topline ambition, campaign participation, and revenue targets.
•Build, negotiate, and execute long-term Joint Business Plans with major partners and key accounts to align mutual growth goals.
•Design and execute seasonal and platform-wide campaign strategies to drive merchant adoption, funded deal submissions, and co-marketing investments.
•Ensure merchant success and storefront quality by optimizing partner performance gaps and maintaining customer-facing catalog content integrity and real-time inventory updates.

Key Requirements

•6–9 years of experience in commercial, account management, or category management within Q-commerce, e-commerce, food delivery, or FMCG sectors.
•Minimum 2 years of experience directly managing and developing a team of account or portfolio managers.
•Proven track record negotiating Joint Business Plans and managing commercial growth metrics with large enterprise retail brands.
•Exceptional communication skills to navigate a matrixed organization and collaborate across functional teams.
•Deep understanding of the Malaysian retail landscape is preferred.

Experience:6-9 yearsQ-commerceE-commerceFood DeliveryFMCG

Skills:People managementData-driven decision-makingStakeholder managementCross-functional collaborationCommunication

Languages:English

Company Brief

Delivery Hero

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor