Team Lead, Market Operations

Carvana
United States
Workplace: OnsiteFull timeUSD 54,000 - 64,000 annuallyFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["Interpersonal skills","Leadership","Problem-solving","Analytical thinking"]

Lead and run the local Market Operations hub, owning end-to-end market success from launch through ongoing operations. Drive daily execution in a fast-paced customer service environment while managing logistics and market performance. Recruit, interview, onboard, and coach Customer Advocates, providing feedback and performance check-ins. Monitor and present regular reports to upper management, improve customer and advocate experience, and handle complex customer-facing issues.

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FursaFursa
Carvana
Carvana
4 days ago

Team Lead, Market Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Lead and run the local Market Operations hub, owning end-to-end market success from launch through ongoing operations. Drive daily execution in a fast-paced customer service environment while managing logistics and market performance. Recruit, interview, onboard, and coach Customer Advocates, providing feedback and performance check-ins. Monitor and present regular reports to upper management, improve customer and advocate experience, and handle complex customer-facing issues.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run the local Market Operations hub, including market launch, operations, logistics, and ongoing market success.
  • •Lead daily operations and provide a stellar customer experience by jumping in alongside Customer Advocates when needed.
  • •Hire, onboard, and train Customer Advocates; provide tools, resources, guidance, feedback, and performance check-ins.
  • •Generate and monitor regular reports and present updates to upper management.
  • •Improve the overall customer and Advocate team experience and effectively manage complex, sensitive customer-facing issues.

Pay and Benefits

Salary: USD 54,000 - 64,000 annually
Perks:Health InsuranceDentalVision401k

Key Requirements

  • •5+ years work experience in a customer-facing team environment.
  • •3+ years of management experience.
  • •Proven history of developing and coaching employees.
  • •Prior experience with strategic planning and process improvement to exceed goals.
  • •Must be able to read, write, speak, and understand English.
Experience:5+ yearsCustomer-facingLogistics
Skills:Interpersonal skillsLeadershipProblem-solvingAnalytical thinking
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn