American Airlines Group

15 hours ago

Analyst/Sr Analyst, Operations Administration

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Support the Operations Administration team within Customer and Operational Excellence to help reduce lost time and improve administrative efficiency for airports and contact centers. Use advanced analytics and AI/ML to identify attendance trends, streamline processes, and recommend measurable interventions. Lead cross-functional projects, develop plans and timelines, track KPIs and outcomes, and present actionable insights to senior leaders and stakeholders in fast-paced environments.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Proactively identify opportunities to leverage AI and advanced analytics to predict attendance trends and automate manual processes.
•Translate complex data into actionable insights and present findings to senior leadership and stakeholders.
•Identify and develop solutions to streamline processes, reduce manual workload, and meet organizational objectives.
•Lead cross-functional projects to reduce lost time, enhance efficiencies, and centralize key administrative functions.
•Develop project plans, monitor progress, manage risks, and track KPIs and project outcomes.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

•Bachelor’s Degree or equivalent experience.
•3+ years of related experience in the customer service industry.
•Prior knowledge of working with a contract labor group.
•Demonstrated proficiency leveraging AI/ML tools to improve process efficiency and effectiveness.
•Excellent communication and presentation skills to influence decision-makers at all levels.

Experience:Customer service

Education:Bachelor's

Skills:Critical thinkingProblem-solvingCommunicationStakeholder influenceTeamwork

Tech Stack:AIAI/MLML tools

Company Brief

American Airlines Group

Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn

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American Airlines Group

15 hours ago

Analyst/Sr Analyst, Operations Administration

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Proactively identify opportunities to leverage AI and advanced analytics to predict attendance trends and automate manual processes.
•Translate complex data into actionable insights and present findings to senior leadership and stakeholders.
•Identify and develop solutions to streamline processes, reduce manual workload, and meet organizational objectives.
•Lead cross-functional projects to reduce lost time, enhance efficiencies, and centralize key administrative functions.
•Develop project plans, monitor progress, manage risks, and track KPIs and project outcomes.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

•Bachelor’s Degree or equivalent experience.
•3+ years of related experience in the customer service industry.
•Prior knowledge of working with a contract labor group.
•Demonstrated proficiency leveraging AI/ML tools to improve process efficiency and effectiveness.
•Excellent communication and presentation skills to influence decision-makers at all levels.

Experience:Customer service

Education:Bachelor's

Skills:Critical thinkingProblem-solvingCommunicationStakeholder influenceTeamwork

Tech Stack:AIAI/MLML tools

Company Brief

American Airlines Group

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn