Senior Engineer - International Product Support Engineering

Dell
Cork
Workplace: OnsiteFull timeEUR 65,705 - 85,030 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: []

Investigate and resolve product issues across Dell’s Enterprise PowerEdge Server and AI portfolio, working with Technical Support, Engineering, Quality, and technology partners. Characterize and validate field-reported defects, lead resolution of complex failures with global teams and customers, and drive engineering corrective actions and continuous improvement. Document findings and resolution strategies to improve product quality and accelerate issue turnaround, while representing the voice of the customer.

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Dell
Dell
1 day ago

Senior Engineer - International Product Support Engineering

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Job Summary

Investigate and resolve product issues across Dell’s Enterprise PowerEdge Server and AI portfolio, working with Technical Support, Engineering, Quality, and technology partners. Characterize and validate field-reported defects, lead resolution of complex failures with global teams and customers, and drive engineering corrective actions and continuous improvement. Document findings and resolution strategies to improve product quality and accelerate issue turnaround, while representing the voice of the customer.
Location: Cork
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Investigate hardware, software, and networking failures across AI solutions and PowerEdge Server platforms in collaboration with engineering, quality, and support teams.
  • •Lead and drive resolution of complex technical issues with global technical support teams, technology partners, and customers.
  • •Represent the voice of the customer in engineering corrective action and continuous improvement initiatives.
  • •Characterize, validate, and identify field-reported defects while working with developers, vendors, and partners.
  • •Document technical findings, resolution strategies, and outcomes to support knowledge sharing and product improvement.

Pay and Benefits

Salary: EUR 65,705 - 85,030 annually

Key Requirements

  • •Entry or professional experience working with enterprise hardware, software, or networking solutions.
  • •Desire to work with Dell customers.
  • •Working experience with networking and communications technologies such as Ethernet, TCP/IP, NC-SI, FC, iSCSI, or Infiniband.
  • •Currently pursuing or already attained an undergraduate degree (or equivalent) in Electrical Engineering, Computer Engineering, or Computer Science.
Experience:HardwareSoftwareNetworkingEnterprise
Education:Bachelor's in Electrical Engineering, Computer Engineering or Computer Science
Tech Stack:EthernetTCP/IPNC-SIFCISCSIInfiniband

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
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