Customer Success Manager, Lark - Thailand

ByteDance
Bangkok
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Independence","Proactive","Communication","Empathy","Strategic partnerships"]

Own customer onboarding and guide Lark customers across APAC with a strong focus on Thailand, ensuring seamless implementations. Drive deeper and broader usage by introducing new product features and sharing best practices to maximize the customer experience and reduce churn. Serve as a trusted advisor to account decision-makers by collaborating with internal and external stakeholders to deliver desired customer outcomes. Provide reporting and insights to track value delivery and increase visibility for internal teams.

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FursaFursa
ByteDance
ByteDance
1 month ago

Customer Success Manager, Lark - Thailand

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Source: Company careers pageValidated by: Fursa AI
Last checked: 30 days agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Own customer onboarding and guide Lark customers across APAC with a strong focus on Thailand, ensuring seamless implementations. Drive deeper and broader usage by introducing new product features and sharing best practices to maximize the customer experience and reduce churn. Serve as a trusted advisor to account decision-makers by collaborating with internal and external stakeholders to deliver desired customer outcomes. Provide reporting and insights to track value delivery and increase visibility for internal teams.
Location: Bangkok
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Onboard and guide customers across APAC, with focus on the Thailand market, to ensure seamless implementations.
  • •Amplify product usage by cultivating deep and broad usage with Lark; introduce new features and share best practices.
  • •Build exceptional customer experiences and help minimize customer churn.
  • •Nurture relationships with identified accounts and act as a trusted advisor to decision-makers and executive buyers.
  • •Develop customer success reporting and insights to track value delivery and provide visibility to internal stakeholders.

Key Requirements

  • •Prior experience in a product and customer-facing B2B role.
  • •Ability to work independently as a self-starter and proactively drive initiatives even when remote from the team.
  • •Fluency in both Thai and English for clear communication with technical and non-technical stakeholders.
  • •Empathetic engagement—listen, understand, and respond to customers’ needs to build strong relationships.
  • •Experience in B2B SaaS and comfort working in a startup environment are preferred.
Experience:B2BSaaSStartup
Skills:IndependenceProactiveCommunicationEmpathyStrategic partnerships
Languages:ThaiEnglish
Tech Stack:Lark

Company Brief

ByteDance
Develops consumer internet and content platforms, including TikTok and other apps for short-form video, news, and entertainment. It also builds advertising, commerce, and creator tools that connect audiences, brands, and publishers across global markets.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Beijing, China
Founded: 2012
WebsiteLinkedIn