Senior Remote Services Engineer

Honeywell
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsSkills: ["Problem-solving","Analytical thinking","Customer service","Knowledge management","Mentoring"]

Provide 24/7 remote engineering response for Honeywell Connected Sites under defined service level agreements (SLAs). Serve as the first point of contact for contracted customers, delivering expert remote technical assistance, performing fault finding on building service plant equipment and BEMS, escalating when needed, and liaising with third parties and Field Service. Drive energy savings, manage customer requests, maintain reporting, document workflows, and mentor Level 1 operators to continuously improve service offerings.

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FursaFursa
Honeywell
Honeywell
5 days ago

Senior Remote Services Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide 24/7 remote engineering response for Honeywell Connected Sites under defined service level agreements (SLAs). Serve as the first point of contact for contracted customers, delivering expert remote technical assistance, performing fault finding on building service plant equipment and BEMS, escalating when needed, and liaising with third parties and Field Service. Drive energy savings, manage customer requests, maintain reporting, document workflows, and mentor Level 1 operators to continuously improve service offerings.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide remote technical assistance for global multi-brand contracted customers and ensure issues are resolved within SLAs.
  • •Manage customer requests and coordinate with the Team Lead when interactions fall outside contract requirements.
  • •Perform fault finding on building service plant equipment and systems, and drive energy savings using BEMS expertise.
  • •Liaise with third-party providers and Field Service Account Handlers to resolve non-BEMS and customer queries.
  • •Document workflows, produce/validate/forward customer reports, update customer systems, and train/mentor Level 1 operators.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kLong-term DisabilityPaid LeavePaid Holidays

Key Requirements

  • •Minimum of 2 years demonstrable experience in Maintenance, Repair, Installation & Operation of Building Energy Management Systems (BEMS).
  • •Minimum of 2 years of experience working on Building Energy Management Systems.
  • •Minimum of 2 years of experience working directly with customers in person or over the phone.
  • •Ability to work a 24/7 shift pattern.
  • •High school diploma or equivalent.
Experience:2+ yearsBuilding automationHVACBEMSCustomer serviceRemote operations
Skills:Problem-solvingAnalytical thinkingCustomer serviceKnowledge managementMentoring
Tech Stack:Building Energy Management Systems (BEMS)Managed servicesConnected building platformsDigital servicesSLAsHVAC

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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